At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; no prior industry experience needed.
- Why this job: Be a key player in a fun, fast-paced setting while inspiring your team.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving the team to keep and maintain shop presentation standards
- Being a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done better
- Staying focused on the results of the shop to help identify opportunities with the ability to get your team working to high standards together
- Responsible for providing outstanding customer experience for customers
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures
- Adhere to Social Responsibility duties
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
Assistant Manager - Redditch (Studley Branch) employer: BOYLE Sports
As an Assistant Manager at our Studley branch, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training, a strong emphasis on teamwork, and the opportunity to lead and inspire your colleagues while delivering exceptional customer service. Our commitment to maintaining high standards and fostering a culture of open communication makes us an excellent employer for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Redditch (Studley Branch)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping up in the absence of the Shop Manager, think of examples where you've successfully led a team or handled a tough situation. Share these stories during your chat to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering excellent service, so let them know you’re passionate about making customers happy.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you understand if the shop is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager - Redditch (Studley Branch)
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused:Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of a great customer experience.
Communicate Clearly:We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and be concise while still getting your points across effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Make sure you understand the key responsibilities of the Assistant Manager position. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your readiness to step in for the Shop Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired others or improved team performance. Highlighting your ability to lead from the front will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond for customers, as this role heavily focuses on providing an excellent experience for them.
✨Ask Thoughtful Questions
Prepare some insightful questions about the shop's operations or team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers.
