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- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment in the exciting world of sports betting.
- Benefits: Enjoy flexible part-time hours and comprehensive training opportunities.
- Why this job: Be a key player in a fun, fast-paced setting while developing leadership skills.
- Qualifications: No experience needed; just bring your enthusiasm and people skills!
- Other info: Perfect for students looking to gain valuable retail experience.
Overview
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Nuneaton
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Nuneaton Part Time employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Nuneaton Part Time
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations in the betting industry. Understanding the nuances of customer interactions and how to manage a team effectively will set you apart.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved operations in previous roles. Be ready to discuss these experiences during any interviews.
✨Tip Number 3
Research the company’s values and mission, especially around customer service and social responsibility. Being able to align your personal values with those of the company can make a strong impression.
✨Tip Number 4
Network with current employees or others in the industry to gain insights about the role and the company culture. This can provide you with valuable information that can help you tailor your approach when applying.
We think you need these skills to ace Assistant Manager - Nuneaton Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail and team management. Emphasise any previous roles where you led a team or managed operations, as this is crucial for the Assistant Manager position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as customer service excellence and team leadership. Use examples from your past experiences to demonstrate these skills.
Showcase Your Communication Skills: Since clear communication is essential for this role, ensure your application reflects your ability to communicate effectively. Use concise language and structure your application well to make it easy for the hiring manager to read.
Highlight Your Customer Service Experience: Given the focus on delivering excellent customer service, include specific examples of how you've provided outstanding service in previous roles. This could be through resolving customer issues or enhancing their shopping experience.
How to prepare for a job interview at BOYLE Sports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, and be ready to discuss your leadership style.
✨Understand Customer Service Excellence
Since delivering outstanding customer service is key, think of specific instances where you went above and beyond for a customer. Be prepared to share these stories to showcase your commitment to customer satisfaction.
✨Familiarise Yourself with the Brand
Research the company and its values before the interview. Understanding their brand and how they operate will help you align your answers with what they are looking for in a candidate.
✨Prepare for Operational Questions
Expect questions about shop operations, cash management, and team dynamics. Brush up on relevant procedures and be ready to discuss how you would handle various operational scenarios.