At a Glance
- Tasks: Lead the shop team, manage operations, and deliver outstanding customer service.
- Company: Dynamic retail environment in Newport Pagnell with a focus on teamwork.
- Benefits: Competitive pay, career progression, and full training provided.
- Other info: Great opportunity to grow within the company and engage with the sporting community.
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Leadership skills, excellent communication, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Newport Pagnell
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards
- Being a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better
- Staying focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accepting bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner.
- Acting as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensuring the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhering to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Newport Pagnell employer: BOYLE Sports
As an Assistant Manager in Newport Pagnell, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. Our company fosters a supportive work culture where your leadership skills can shine, offering ample opportunities for personal and professional growth while being part of a brand that values integrity and innovation. With comprehensive training and a focus on employee development, we ensure that you are well-equipped to lead your team and deliver outstanding results.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Newport Pagnell
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your ability to inspire and guide others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Assistant Manager - Newport Pagnell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer service experience, as these are key for the Assistant Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've led a team or improved customer service in previous positions.
Show Your Passion:Let your enthusiasm for the retail and sporting industry shine through in your application. We love candidates who are genuinely excited about the role and the company!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities like managing the shop team and ensuring excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style. Think of examples where you've successfully managed a team or resolved conflicts. Highlight how you inspire others and maintain high standards, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role, so come ready to share your experiences. Talk about times when you went above and beyond for a customer or how you trained your team to deliver outstanding service. This will show that you understand the importance of customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the shop's culture, team dynamics, or how success is measured. This not only shows your interest but also helps you determine if the company is the right fit for you.
