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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic team at BOYLE Sports in Leyland.
- Benefits: Flexible part-time hours with full training provided.
- Other info: Great opportunity to develop in the exciting sports and betting industry.
- Why this job: Be a key player in a fast-paced environment and grow your career.
- Qualifications: Leadership skills and a passion for customer service are essential.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Leyland
Role Purpose And Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system.
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
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Assistant Manager - Leyland - Part Time employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Leyland - Part Time
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Assistant Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to do some mock interviews with you. Focus on showcasing your leadership abilities and customer service experience, as these are key for the role.
✨Tip Number 3
Be proactive! If you see a shop you’re interested in, pop in and chat with the team. Show your enthusiasm and ask about any upcoming opportunities. It’s a great way to make a memorable impression.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to shine!
We think you need these skills to ace Assistant Manager - Leyland - Part Time
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and guide others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are passionate about creating great experiences!
Tailor Your Application: Take a moment to customise your application to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background with what we're looking for.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since you'll be leading the team in the absence of the Shop Manager, be prepared to discuss your leadership style. Share examples of how you've successfully managed a team before, highlighting your ability to inspire and motivate others. This will show that you're ready to take on the responsibility.
✨Prepare for Customer Service Scenarios
Customer service is key in this role, so think about how you would handle various situations. Prepare examples of how you've provided excellent service in the past or how you would deal with difficult customers. This will demonstrate your commitment to delivering outstanding customer experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the shop's goals, or how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.