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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Why this job: Be a key player in a fast-paced setting while developing leadership skills.
- Qualifications: No experience needed; just bring your enthusiasm and people skills!
- Other info: Full training provided to help you thrive in the role.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Hull Jameson St
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation standards
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Hull Jameson St employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Hull Jameson St
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations in the betting industry. Understanding the nuances of customer interactions and how to manage a team effectively will set you apart during the interview process.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team or improved operations in previous roles. Highlighting your ability to inspire and motivate others will resonate well with the hiring managers.
✨Tip Number 3
Show your enthusiasm for the sporting industry by staying updated on current events and trends. Being able to discuss recent sports news or betting developments can showcase your passion and help you connect with the interviewers.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to cash management and customer service. Having clear, thoughtful strategies for these situations will demonstrate your readiness for the responsibilities of the Assistant Manager role.
We think you need these skills to ace Assistant Manager - Hull Jameson St
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in retail or management. Emphasise your leadership skills and customer service experience, as these are crucial for the Assistant Manager position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led a team or improved customer service in past positions to demonstrate your suitability.
Showcase Relevant Skills: Highlight your ability to manage cash procedures, lead a team, and maintain high standards in your application. Use keywords from the job description to ensure your application aligns with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a managerial role.
How to prepare for a job interview at BOYLE Sports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, even if it's from a previous role. Highlight your leadership style and how you inspire others.
✨Understand the Customer Experience
Since providing outstanding customer service is key, think about how you can enhance the customer experience in a retail environment. Be ready to discuss specific strategies you've used to improve customer satisfaction and how you would implement them in this role.
✨Familiarise Yourself with the Brand
Research the company and its brand values before the interview. Understand their approach to customer service and how they operate. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to handle difficult situations or make quick decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.