Assistant Manager - Gloucester

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: Gloucester

Role Purpose And Key Responsibilities

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. Your duties will include operating and running the shop, managing the shop team, opening and closing the business, and ensuring high standards are maintained throughout the day while accepting and paying out bets and delivering excellent customer service.

Key Responsibilities

• Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the shop and the shop team, including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Implementing cash management procedures
  • Managing and utilizing the company Time and Attendance system, ensuring adherence by the shop team
  • Setting standards of shop presentation through leading by example
  • Encouraging colleagues to share ideas for improvement and best practice
  • Maintaining focus on shop results and identifying opportunities for high‑standard performance
  • Providing outstanding customer experience for all customers
  • Educating and guiding the team to deliver excellent customer service
  • Accepting bets per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals, in‑shop transactions, and the EPOS system
  • Acting as a Brand Ambassador, introducing customers to the multi‑channel/digital journey
  • Ensuring the shop adheres to all operational procedures, including cash management and security procedures
  • Adhering to Social Responsibility duties

Knowledge, Skills And Experience

Essential Skills and Experience

• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to team members and customers
• Be adaptable to different situations and lead from the front in bringing new ideas forward
• Ability to problem‑solve and think creatively
• Energy and drive to constantly develop oneself and others
• Customer‑service focused
• An enthusiastic people person
• A keen interest in the sporting industry/events and confidence to build rapport and relationships with customers
• Ambitious and driven to progress within the company
• Results focused, motivating the team to work to a high standard together

Desirable Skills And Experience

• 1 year Assistant Manager/Supervisor Retail experience
• Industry experience is welcomed but not essential; full training will be provided to expand knowledge base on all things sports and betting related