Assistant Manager - Erdington - Part Time

Assistant Manager – Erdington – Part Time

Role Purpose: You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop and managing the shop team effectively. Your day‑to‑day responsibilities include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day while accepting and paying out bets and delivering excellent customer service. The role encompasses opening and closing the business and, in the Shop Manager’s absence, managing the shop’s operations.

Key Responsibilities

• Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
• Lead from the front in managing the operation and running of the shop, including:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
  • Managing and utilizing the company Time and Attendance system while ensuring adherence by the shop team
  • Leading by example and driving the team to keep and maintain shop presentation standards
  • Encouraging colleagues to share ideas to improve processes
  • Staying focused on shop results to identify opportunities and keep the team working at high standards
  • Providing outstanding customer experience for customers
  • Educating and guiding the team to deliver excellent customer service
  • Accepting bets accurately and processing customer bets through multiple channels, including betting terminals and EPOS system
  • Acting as a Brand Ambassador by introducing customers to the multi‑channel/digital journey
  • Ensuring shop adheres to all operational procedures, including cash management and security procedures
  • Adhering to Social Responsibility duties

Knowledge, Skills and Experience

Essential Skills and Experience

• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model
• Excellent communication skills, able to provide clear guidance and feedback
• Adaptability to different situations and a proactive mindset to bring new ideas forward
• Problem‑solving and creative thinking abilities
• Energy and drive to constantly develop yourself and others
• Customer service focused
• Enthusiastic people person
• keen interest in the sporting industry/events and ability to build rapport with customers
• Ambitious and driven to progress within the company
• Promote the company brand and be results‑focused, getting the team working at a high standard

Desirable Skills and Experience

• 1 year Assistant Manager/Supervisor retail experience
• Industry experience welcomed but not essential; full training will be provided