At a Glance
- Tasks: Lead the shop team and ensure smooth operations while delivering top-notch customer service.
- Company: Join a dynamic retail environment with a focus on teamwork and customer satisfaction.
- Benefits: Competitive pay, career progression opportunities, and comprehensive training provided.
- Other info: Exciting opportunities for growth in the sporting industry await you!
- Why this job: Be a key player in a vibrant team and make a real impact in the retail space.
- Qualifications: Leadership skills, excellent communication, and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Derby Alvaston
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. You will operate and run the shop, manage the Shop team effectively, assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including the following:
- Opening and closing the shop.
- Managing and guiding the shop team.
- Cash management procedures.
- Managing and utilizing the company Time and Attendance system while ensuring adherence from the shop team.
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator and encourage colleagues to share ideas to improve and do better.
- Stay focused on the results of the shop to help identify opportunities and get your team working to high standards.
- Provide outstanding customer experience for customers.
- Educate and guide your team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including but not limited to betting terminals and in-shop transactions through the EPOS system in a timely manner.
- Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
- Ensure the shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front and bring new ideas forward.
- Ability to problem-solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer-service focused.
- Enthusiastic people person.
- Strong interest in the sporting industry/events and confidence to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results-focused to get your team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential; full training will be provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Derby Alvaston employer: BOYLE Sports
As an Assistant Manager at our Derby Alvaston location, you will be part of a dynamic team that values collaboration, customer service, and personal growth. We offer a supportive work culture where your leadership skills can shine, alongside opportunities for career advancement within the retail sector. With comprehensive training and a focus on employee development, we ensure that you are well-equipped to succeed and thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Derby Alvaston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Derby Alvaston and what makes it tick. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your chat to demonstrate your capability and confidence.
✨Tip Number 3
Be ready to showcase your customer service skills! Think about times when you've gone above and beyond for a customer. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Assistant Manager - Derby Alvaston
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused:Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of a great customer experience.
Communicate Clearly:Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to express your ideas on how to improve shop operations. We love fresh perspectives!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop and think about how you can contribute to maintaining high standards and delivering excellent customer service.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style. Think of examples where you've successfully managed a team or led by example. Highlight your ability to inspire others and maintain a positive work environment.
✨Prepare for Customer Service Scenarios
Customer service is key in this role, so be ready to share specific examples of how you've handled challenging customer interactions in the past. Demonstrating your problem-solving skills and ability to remain calm under pressure will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, opportunities for progression, or how the company supports its staff in delivering excellent customer service.
