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For Companies At a Glance
- Tasks: Lead the shop team and ensure excellent customer service in a dynamic environment.
- Company: Join BOYLE Sports, a leading name in the gambling industry.
- Benefits: Full-time role with opportunities for career progression and training.
- Why this job: Be a key player in a fast-paced shop and make a real impact.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Great chance to grow within a supportive team and exciting industry.
The predicted salary is between 28000 - 42000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop, managing the shop team effectively, opening/closing the business, assisting the Shop Manager and ensuring high standards are maintained while accepting and paying out bets and delivering excellent customer service.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- Lead the operation of the shop in the absence of the Shop Manager, including opening and closing the shop.
- Manage and guide the shop team, including cash management procedures and use of the Time and Attendance system.
- Lead by example and drive the team to maintain shop presentation standards.
- Encourage team members to share ideas for improvement and identify opportunities to achieve high standards.
- Provide outstanding customer experience, educating and guiding the team to deliver excellent service.
- Accept bets accurately through betting terminals and the EPOS system.
- Act as a brand ambassador, introducing customers to the multi‑channel/digital journey.
- Ensure compliance with operational, cash management and security procedures.
- Adhere to social responsibility duties.
Essential Skills and Experience
- Ability to lead and inspire a team.
- Build excellent working relationships with colleagues.
- Operate with trust and integrity, serving as a role model.
- Excellent communication skills, providing clear guidance and feedback.
- Adaptability to change, leading from the front with new ideas.
- Problem‑solving and creative thinking.
- Energy and drive to develop yourself and others.
- Strong customer service focus and enthusiasm.
- Interest in the sporting industry and confidence to build rapport with customers.
- Ambition to progress within the company and promote its brand.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience welcomed; full training provided.
Job Information
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Other
- Industry: Gambling Facilities and Casinos
- Location: Bicester, England, United Kingdom
Assistant Manager - Bicester employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Bicester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show your leadership potential! Even if you haven't been in a managerial role before, think about times when you've led a project or helped a team member. Highlight these experiences to demonstrate your ability to inspire and guide others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager - Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer service focus, as these are key for the Assistant Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've led a team or improved customer service in previous positions.
Show Your Passion for the Industry: Let us know about your interest in the sporting industry! Mention any relevant experiences or insights that demonstrate your enthusiasm and understanding of the sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role at BOYLE Sports. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or led a project. Highlight your ability to motivate others and maintain high standards, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've provided outstanding service in previous positions. Think of specific instances where you went above and beyond for a customer, as this will illustrate your commitment to delivering an excellent customer experience.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, opportunities for growth within the company, or how they measure success in the shop. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
