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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, career progression, and full training provided.
- Why this job: Be a key player in a vibrant team and make an impact every day.
- Qualifications: Leadership skills, customer service focus, and a passion for sports.
- Other info: Great opportunity for growth in a fun and energetic atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Barry
Role Purpose And Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation of the shop and the shop team, including being responsible for opening and closing the shop, managing and guiding the shop team, cash management procedures, managing and utilizing the company time and attendance system, leading by example and driving your team to maintain shop presentation standards, clear communication and opportunity identification, outstanding customer experience, educating and guiding delivery of customer service, ensuring bets are taken accurately through multiple channels, acting as a Brand Ambassador, ensuring all operational procedures including security and social responsibility duties are adhered to.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front and bring new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused get your team working to a high standard together.
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training is provided to expand your knowledge base on all things sport and betting related.
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Assistant Manager - Barry employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Barry
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping up in the absence of the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your chat to demonstrate your capability.
✨Tip Number 3
Be ready to showcase your customer service skills! Think about times when you've gone above and beyond for a customer. This role is all about delivering an outstanding experience, so let them know how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager - Barry
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any experience you have in leading a team. We want to see how you inspire and motivate others, so share specific examples of when you've taken charge or guided your colleagues.
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application for this role. Mention your passion for customer service and how you can contribute to maintaining high standards in our shop.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you've inspired others or resolved conflicts, as these stories will highlight your ability to lead from the front.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so come ready to share your experiences in providing outstanding service. Think of specific instances where you went above and beyond for a customer or improved their experience. This will show that you understand the importance of customer satisfaction in retail.
✨Be Ready to Problem Solve
The interview may include situational questions that test your problem-solving skills. Prepare for scenarios related to shop operations or team dynamics, and think through how you would handle them. Showing that you can think creatively and adapt to different situations will set you apart from other candidates.