At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Banbury with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; no prior industry experience necessary.
- Why this job: Be a key player in a fun, fast-paced setting while developing leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose: You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses opening and closing the business and, in the absence of the Shop Manager, you will manage the operations of the shop.
Key Responsibilities:
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team.
- Opening and closing the shop.
- Managing and guiding the shop team.
- Cash management procedures.
- Managing and utilizing the company time and attendance system whilst ensuring adherence from the shop team.
- Leading by example and driving the team to maintain shop presentation standards.
- Being a clear communicator by encouraging colleagues to share ideas for improvement.
- Staying focused on shop results to identify opportunities and help the team work to high standards.
- Providing an outstanding customer experience.
- Educating and guiding the team to deliver excellent customer service.
- Accepting bets as per procedure, accurately taking and processing bets through multiple channels including betting terminals and in-shop transactions via the EPOS system in a timely manner.
- Acting as a brand ambassador by introducing customers to the multi-channel/digital journey.
- Ensuring the shop adheres to all operational, cash management, and security procedures.
- Adhering to social responsibility duties.
Knowledge, Skills and Experience – Essential:
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem-solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer-service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and confidence to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results focused, getting the team working to a high standard together.
Desirable Skills and Experience:
- 1 year of Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related.
Assistant Manager employer: BOYLE Sports
As an Assistant Manager at our Hull Hessle Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer comprehensive training and development opportunities to help you grow your career while fostering a supportive work culture that values communication and innovation. Join us to be part of a brand that champions excellence and encourages you to lead with integrity and enthusiasm.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Being able to share these stories will demonstrate your capability to manage the shop effectively.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and managed operations, especially in a retail setting. Share specific examples that demonstrate your ability to lead from the front!
Be Customer-Focused:Since providing an outstanding customer experience is key, let us know about your customer service skills. Talk about times when you've gone above and beyond for customers or how you've helped improve service standards in previous roles.
Communicate Clearly:We value clear communication, so make sure your application reflects this. Use straightforward language and structure your thoughts well. If you can convey your ideas effectively in writing, it shows us you can do the same with your team and customers!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your readiness to step in for the Shop Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading a team. Think of specific examples where you've inspired others or improved team performance. Highlight your ability to communicate clearly and guide your colleagues, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since providing outstanding customer service is key, come ready with examples of how you've gone above and beyond for customers in previous roles. Discuss how you would educate and guide your team to maintain high standards of service.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to think creatively to overcome challenges. Show that you're adaptable and can lead from the front when new ideas are needed.
