At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and career progression.
- Other info: Full training provided; perfect for those eager to grow in retail.
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager employer: BOYLE Sports
As an Assistant Manager at our Hull Hessle Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer comprehensive training and development opportunities to help you grow your career while fostering a supportive work culture that values communication and innovation. Join us to be part of a brand that champions excellence and encourages you to lead with integrity and enthusiasm.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any leadership experience and customer service skills, as these are key to the job.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've led a team or improved customer service in previous roles.
Show Your Passion:Let your enthusiasm for the retail and sporting industry shine through in your application. We love candidates who are genuinely excited about what we do!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities like managing the shop team and ensuring excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or inspired others in the past. Think about specific situations where you’ve had to guide a team or resolve conflicts, as this will demonstrate your capability to lead from the front.
✨Emphasise Customer Service Experience
Customer service is crucial in this role, so highlight any relevant experience you have. Share stories that showcase your ability to provide outstanding service and how you’ve handled challenging customer interactions. This will illustrate your commitment to maintaining high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the shop's operations or team dynamics. This shows that you’re engaged and thinking critically about how you can contribute to the team. It’s also a great way to assess if the company culture aligns with your values.
