At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Exciting retail environment in Ashton-Under-Lyne with a focus on teamwork.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Full training provided; perfect for those looking to grow in the retail industry.
- Why this job: Be a key player in a dynamic team and enhance your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24960 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop, and managing the shop team effectively.
The day‑to‑day of the role is to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.
The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will be responsible to manage the operations of the shop.
Role Profile
Job Title
Assistant Manager
Function/Department
Retail
Reporting To
Shop Manager
Location
Ashton-Under-Lyne
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the shop team, including:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing an outstanding customer experience for customers.
- Educating and guiding your team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including but not limited to betting terminals and in‑shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
- Ensure the shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem‑solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused by getting your team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential, as full training provided to expand your knowledge base on all things sport and betting related.
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