At a Glance
- Tasks: Support and troubleshoot customer tech environments, resolving complex issues and leading projects.
- Company: Join boxxe, where we make tech human through meaningful relationships and collaboration.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and career development.
- Why this job: Be a key player in transforming tech support and making a real difference for customers.
- Qualifications: Experience with cloud technologies and strong problem-solving skills are essential.
The predicted salary is between 45000 - 55000 € per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission
The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers' environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works.
What you’ll be doing:
- Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)
- Own and resolve complex technical issues, including incidents, problems and changes
- Act as a technical lead for key customers, becoming a trusted SME
- Support delivery of low-impact project work aligned to managed service customers
- Maintain and improve system performance, security and availability
- Work across Microsoft technologies including Windows Server, Active Directory, Azure, M365, Entra ID and Intune
- Support backup, DR and HA solutions (e.g. Veeam, Azure Site Recovery, Rubrik)
- Troubleshoot VDI environments (e.g. AVD, Citrix)
- Produce clear technical documentation (runbooks, SOPs, knowledge articles)
- Collaborate with internal teams and third parties to resolve issues effectively
- Support and mentor 1st and 2nd line engineers
- Participate in the on-call rota and support major incidents
- Drive continuous improvement across services and processes
- Ensure compliance with ITIL practices
Senior Support Engineer in York employer: boxxe
At boxxe, we pride ourselves on being an exceptional employer that values the human element of technology. Our collaborative work culture fosters innovation and personal growth, providing ample opportunities for professional development while ensuring our employees feel supported and valued. Located in a vibrant tech hub, we offer a dynamic environment where you can thrive, make meaningful contributions, and be part of a team that truly cares about making technology accessible and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in York
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond the written application.
✨Tip Number 3
Prepare for those interviews! Research common technical questions related to support engineering and practice your responses. We want you to feel confident and ready to tackle any scenario they throw at you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior Support Engineer in York
Some tips for your application 🫡
Show Your Passion for People:In your application, let us see how you value relationships. Share examples of how you've collaborated with customers or colleagues to solve problems. Remember, we’re all about making tech human!
Highlight Your Technical Expertise:Make sure to showcase your experience with the technologies mentioned in the job description. Whether it's Azure, AWS, or VDI environments, we want to know how you've tackled complex issues and delivered results.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at boxxe
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and technologies mentioned in the job description. Be ready to discuss your experience with Azure, AWS, VMware, and Microsoft technologies like Active Directory and Intune. This will show that you’re not just familiar with them, but that you can confidently troubleshoot and support these environments.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to own and resolve incidents effectively, which is crucial for the Senior Support Engineer role.
✨Emphasise Collaboration and Communication
Since this role involves working closely with customers and internal teams, be ready to discuss how you’ve successfully collaborated in previous roles. Highlight any experience mentoring junior engineers or working with third parties to resolve issues, as this shows you can be a trusted SME and a team player.
✨Prepare Questions That Matter
Think of insightful questions to ask your interviewers about their approach to customer support and how they drive continuous improvement. This not only shows your interest in the role but also aligns with their focus on meaningful relationships and collaboration. It’s a great way to demonstrate that you care about making tech human.
