Service Transition Manager

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

The Service Transition Manager is responsible for ensuring the seamless transition of new or modified services into live operational environments. This role focuses on planning, coordinating, and executing transition activities to meet agreed service levels, timelines, and budgets. It requires strong stakeholder engagement across internal teams, customers, and third-party providers, ensuring risks are managed and operational readiness is achieved. This is an opportunity to use your existing knowledge and experience to help shape our processes and procedures and to continually adapt and improve.

What you’ll be doing:

• You will focus on building and maintaining transition plans that clearly define scope, timelines and resources, ensuring our clients experience a smooth, well-structured service launch.
• Drive operational readiness by making sure processes, documentation, tooling and team training are fully in place long before go-live.
• Proactively identify, assess and mitigate risks, helping to protect delivery timelines and customer outcomes.
• Build strong relationships with customers, internal teams and third-party vendors, keeping everyone aligned and informed throughout the transition.
• You will create high-quality service documentation including Service Handbooks, Knowledge Articles and training materials enabling Service Desk and NOC teams to support services.
• Promote governance and consistency by aligning all transition activity with ITIL Service Transition standards and organisational policies.
• Champion continuous improvement, capturing lessons learned and evolving our transition approach to deliver even better outcomes over time.
• Own clear, accurate reporting across your projects, maintaining plans, risk logs and action trackers, and sharing timely updates with stakeholders.

What experience we think you’ll need:

• Proven experience in Service Transition (mandatory).
• Experience in Service Delivery, or Project Management roles (preferred).
• Demonstrated ability to lead virtual teams and manage third-party suppliers.
• Experience in implementing ITIL aligned processes and governance.
• Strong understanding of ITIL Service Transition and related lifecycle processes.
• Excellent leadership and people management skills in a matrix management environment.
• Solid grasp of Project Management methodologies (Prince2, Agile etc).
• Knowledge of IT infrastructure and managed services (Networking, Servers, Storage, End-user computing).
• Ability to manage multiple projects and prioritise effectively under tight deadlines.
• Excellent communication, stakeholder management, and negotiation skills.

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.