At a Glance
- Tasks: Support and troubleshoot customer infrastructure in cloud and on-prem environments.
- Company: Join boxxe, where tech meets meaningful relationships and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and mentorship.
- Why this job: Be a key player in making tech human and impactful for customers.
- Qualifications: Experience with enterprise infrastructure and strong Microsoft tech knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works.
What you’ll be doing:
- Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)
- Own and resolve complex technical issues, including incidents, problems and changes
- Act as a technical lead for key customers, becoming a trusted SME
- Support delivery of low-impact project work aligned to managed service customers
- Maintain and improve system performance, security and availability
- Work across Microsoft technologies including Windows Server, Active Directory, Azure, M365, Entra ID and Intune
- Support backup, DR and HA solutions (e.g. Veeam, Azure Site Recovery, Rubrik)
- Troubleshoot VDI environments (e.g. AVD, Citrix)
- Produce clear technical documentation (runbooks, SOPs, knowledge articles)
- Collaborate with internal teams and third parties to resolve issues effectively
- Support and mentor 1st and 2nd line engineers
- Participate in the on-call rota and support major incidents
- Drive continuous improvement across services and processes
- Ensure compliance with ITIL practices
What experience we think you’ll need:
- Proven experience supporting enterprise infrastructure environments
- Strong knowledge of Microsoft technologies (Windows Server, AD, Azure, M365)
- Experience with virtualisation platforms (VMware, Hyper‑V, Citrix)
- Understanding of networking and security principles
- Experience in a Managed Services or fast‑paced support environment
- Strong troubleshooting skills with focus on root cause analysis
- Ability to communicate clearly with technical and non‑technical stakeholders
- Experience producing technical documentation and managing tickets effectively
- Comfortable working in a fast‑paced, customer‑focused environment
- Relevant certifications (Microsoft, VMware, Cisco, ITIL) beneficial
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Senior Support Engineer — Enterprise Infra & Cloud SME employer: boxxe
At boxxe, we pride ourselves on being an exceptional employer that values meaningful relationships and the expertise of our team. Our collaborative work culture fosters innovation and personal growth, providing ample opportunities for professional development in a supportive environment. Located in a vibrant tech hub, we offer competitive benefits and a commitment to making technology human, ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer — Enterprise Infra & Cloud SME
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at tech meetups. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, make sure to share them during interviews. It’s all about proving you can deliver.
✨Tip Number 3
Prepare for the technical stuff! Brush up on your troubleshooting skills and be ready to tackle real-world scenarios. We want to see how you think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Senior Support Engineer — Enterprise Infra & Cloud SME
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the role and how they can contribute to making tech human.
Tailor Your Experience:Make sure to highlight your experience with enterprise infrastructure and Microsoft technologies. We want to see how your background aligns with what we do, so don’t be shy about showcasing your relevant skills!
Be Clear and Concise:We appreciate clear communication, especially when it comes to technical documentation. Keep your application straightforward and to the point, while still giving us a good sense of your expertise and problem-solving abilities.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at boxxe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server, Azure, and M365. Be ready to discuss how you've supported enterprise infrastructure environments in the past, as this will show you're a perfect fit for the role.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of complex technical issues you've resolved. Highlight your approach to root cause analysis and how you’ve improved system performance or security in previous roles. This will demonstrate your capability as a Senior Support Engineer.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders, so being able to break down complex ideas will set you apart from other candidates.
✨Bring Documentation Samples
Have some examples of technical documentation you've produced, like runbooks or SOPs, ready to share. This shows that you not only understand the technical side but can also communicate it clearly, which is crucial for mentoring others and collaborating with teams.
