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- Tasks: Manage incidents and support customers while troubleshooting network issues.
- Company: Join boxxe, where tech meets human connection and collaboration.
- Benefits: Gain skills through development plans and enjoy a supportive team culture.
- Why this job: Make a real impact in tech by helping customers and solving problems.
- Qualifications: NOC experience and knowledge of Cisco products preferred.
- Other info: Diverse team environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
As a NOC Analyst you will need to be highly organised, disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks, handle high volumes of work and run multiple work streams. You will be keen to expand your skills and technical knowledge through company supported development plans. You will have a wide range of skills across supported technologies.
Responsibilities- Own and manage tickets for Incidents, Problems, Changes and others for Managed Service Customers and non-managed customer devices.
- Respond to support incidents raised via web portal, email, monitoring platform or phone.
- Update tickets in an organised and efficient manner and log time for all work performed.
- Maintain and deliver patching cycles for Managed Service Customers.
- Work within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds.
- Investigate and troubleshoot customer network issues with the aim of moving towards resolution.
- Gather all required information and follow escalation processes when passing tickets to 2nd and 3rd line where needed.
- Document customer systems where required.
- Ensure data within tickets is correct for reporting purposes and assist in quality checks as needed.
- Support NOC colleagues, across all lines, to assist in building a positive team culture and environment of transparent knowledge sharing.
- Previous NOC experience.
- Cisco Routing, Switching, Wireless configuration and troubleshooting – Desired minimum CCNA / FCP Certification or suitable industry experience.
- Configuration and troubleshooting of Cisco and Fortinet security products, specifically; ASA, ISE, FirePower, Umbrella, Secure Access, FortiOS, Fortimanager.
- NOC 24/7 experience.
- Have a full and valid UK driver’s license.
- Be able to attend customer sites when required.
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
NOC Analyst employer: boxxe
Contact Detail:
boxxe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, check out boxxe's social media and website. Understanding their values and how they make tech human will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! As a NOC Analyst, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable discussing complex topics in simple terms.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled network issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you on their radar as they make their decision.
We think you need these skills to ace NOC Analyst
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We want to see how you connect with our mission of making tech human and how your experiences align with that.
Be Organised and Clear: As a NOC Analyst, organisation is key. Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear and concise so we can easily see your skills and experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience, especially in areas like incident management and troubleshooting. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at boxxe
✨Know Your Tech
Brush up on your knowledge of Cisco and Fortinet products, especially if you have experience with ASA, ISE, or FirePower. Be ready to discuss how you've used these technologies in past roles, as this will show your practical know-how and expertise.
✨Show Your Organisational Skills
As a NOC Analyst, being organised is key. Prepare examples of how you've managed multiple tasks or incidents simultaneously. Highlight any tools or methods you use to keep track of your work, as this will demonstrate your ability to handle high volumes of work efficiently.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining complex technical issues in simple terms. During the interview, be sure to articulate your thought process when troubleshooting problems, as this will showcase your ability to collaborate and simplify challenges.
✨Emphasise Team Spirit
At boxxe, teamwork is essential. Share experiences where you've supported colleagues or contributed to a positive team culture. Discuss how you approach knowledge sharing and collaboration, as this aligns with their values of caring and delivering together.