At a Glance
- Tasks: Lead a team of senior engineers to resolve complex network issues and drive service excellence.
- Company: Join boxxe, where tech meets human connection and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to continuous improvement and customer satisfaction.
- Why this job: Make a real impact by leading a high-performing team in a dynamic environment.
- Qualifications: Experience in NOC operations and strong leadership skills required.
The predicted salary is between 55000 - 65000 € per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
The boxxe NOC operates across Cisco, Fortinet and Palo Alto technologies, delivering high‑level services backed by top‑tier partnerships. As a NOC 3rd Line Technical Team Leader, you’ll lead a team of senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‑quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. You’ll champion process and technical improvements, shaping how we work and embedding best practice across Operations. Your team will play a key role in supporting lower tiers with guidance, training and development. Working closely with the NOC Tech Lead, you’ll help introduce new products and services, validating deliverables and ensuring the wider team has the skills and clarity needed to support them confidently.
What you’ll be doing:
- Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers
- Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers
- Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery to minimise impact to customers, stepping in to assist where required
- Driving a culture of Customer Excellence and Continual Service Improvement within the team
- Identifying, developing, communicating, and implementing process changes across the services to improve customer experience for the team and the wider operations team
- Acting as a point of technical escalation for the NOC engineers
- Working with the NOC 1st Line / 2nd Line Team Leaders to ensure tickets are being escalated to the 3rd Line team where appropriate and providing guidance and knowledge for those teams to drive reduction in calls moving to the 3rd line team
- Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours escalations
- Provide input into Service Transition to ensure successful go-live of Managed Service contracts
- Work with the Service Management teams to identify opportunities for improvement within customers accounts
- Supporting the NOC Manager in required audits for the operation to gain and maintain relevant accreditations
What experience we think you’ll need:
- A track record of thriving in a fast‑paced NOC or similar technical operations environment
- Proven experience leading high‑performing engineering teams and elevating overall capability
- Outstanding interpersonal and communication skills, with the confidence to influence, mentor and inspire others
- Strong analytical, planning and organisational abilities, with a knack for turning complex problems into clear, actionable solutions
- Deep technical expertise to at least CCNP / FCP / PCNSE level (or equivalent), with the drive to continuously grow and stay ahead of emerging technologies
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
NOC 3rd Line Team Leader employer: boxxe
At boxxe, we pride ourselves on being an exceptional employer that values meaningful relationships and the growth of our people. Our collaborative work culture fosters innovation and excellence, providing ample opportunities for professional development while ensuring a supportive environment where every team member can thrive. Located in a dynamic tech landscape, we offer competitive benefits and a commitment to continuous improvement, making us an ideal choice for those seeking a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land NOC 3rd Line Team Leader
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at boxxe. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past experiences and how they relate to the NOC 3rd Line Team Leader role. Use specific examples to demonstrate your leadership and technical expertise.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research boxxe, understand their values, and think about how you can contribute to their mission of making tech human. Tailor your answers to reflect their culture and what they’re looking for in a leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the boxxe team.
We think you need these skills to ace NOC 3rd Line Team Leader
Some tips for your application 🫡
Show Your Passion for People:In your application, let us see how much you care about building meaningful relationships. Share examples of how you've motivated and developed teams in the past, as we value people just as much as tech.
Highlight Your Technical Expertise:Make sure to showcase your deep technical know-how, especially if you have experience with Cisco, Fortinet, or Palo Alto technologies. We want to know how you've tackled complex network issues and driven service excellence.
Demonstrate Your Leadership Skills:We’re looking for someone who can lead and inspire a team. Use your application to illustrate how you've successfully managed high-performing teams and implemented process improvements that enhanced customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at boxxe
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Cisco, Fortinet, and Palo Alto technologies. Be prepared to discuss specific scenarios where you've resolved complex network issues, as this will showcase your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
As a NOC 3rd Line Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Think of examples where you've successfully guided a team through challenges or implemented process improvements. Highlight your experience in mentoring and developing others.
✨Emphasise Customer Excellence
Since customer satisfaction is key, be ready to talk about how you've driven a culture of customer excellence in your previous roles. Share specific instances where you've improved customer experience or resolved escalated issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical and problem-solving abilities. Practice articulating your thought process when tackling complex problems, and be ready to explain how you would approach various situations that may arise in the NOC environment.
