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For Companies At a Glance
- Tasks: Support and manage diverse technologies, ensuring top-tier service for our customers.
- Company: Join boxxe, where we make tech human through collaboration and care.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be part of a team that values relationships and makes a real impact in tech.
- Qualifications: Experience with Windows/Linux, virtualisation, and strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
The Systems Support Engineer at boxxe, integral to the Secure Services Team, will manage and provide support across various technologies such as public and private clouds, networking, and systems infrastructure. This role involves delivering top-tier proactive and reactive support to managed service customers, configuring and maintaining systems, mentoring less experienced engineers, and ensuring high availability of infrastructure. Additionally, the engineer will assist in the implementation of new projects and manage customer-specific specialisms.
Your Mission
- Administer and maintain computer networks, systems software, applications, hardware, and configurations across diverse customer environments.
- Monitor, maintain, and patch systems.
- Perform data backups and disaster recovery operations when needed.
- Troubleshoot and resolve hardware, software, network, and system issues.
- Proactively monitor system performance and implement necessary changes for optimal efficiency.
- Maintain security, backups, resilience, and disaster recovery plans.
- Write and update user guides and knowledge articles to streamline tasks.
- Liaise with vendors and technical teams for issue resolution.
- Participate in the on-call rota for out-of-hours support (1 in 5 evenings & weekends).
What experience we think you’ll need
- Experience installing, configuring, and troubleshooting Windows and Linux environments.
- Experience with virtualisation (e.g., VMware, Hyper-V).
- Familiarity with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG).
- Familiarity with networking.
- Experience with hardware solutions (e.g., Compute, Storage, LAN, WLAN, EUC).
- Experience creating high-quality support documentation.
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Systems Support Engineer in Middlesbrough employer: boxxe
Contact Detail:
boxxe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Engineer in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at boxxe. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects related to systems support, share it. It’s a great way to demonstrate your expertise beyond just words on a page.
✨Tip Number 3
Prepare for the interview by understanding boxxe's mission and values. Be ready to discuss how you can contribute to making tech human and how your experience aligns with their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Systems Support Engineer in Middlesbrough
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the role and how they can contribute to making tech human.
Tailor Your Experience: Make sure to highlight your relevant experience with Windows, Linux, and virtualisation in your application. We want to see how your skills align with what we do at boxxe, so don’t hold back on those details!
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Systems Support Engineer role. We can’t wait to hear from you!
How to prepare for a job interview at boxxe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux environments, as well as virtualisation technologies like VMware and Hyper-V. Be ready to discuss specific experiences where you've installed, configured, or troubleshot these systems.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in the past. Think about times when you had to troubleshoot hardware or network problems and be ready to explain your thought process and the steps you took to resolve them.
✨Emphasise Team Collaboration
Since this role involves mentoring less experienced engineers and liaising with vendors, highlight your teamwork skills. Share instances where you've collaborated effectively with others to achieve a common goal or improve a process.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to system performance monitoring or disaster recovery. Practice articulating your approach to these scenarios, focusing on how you would ensure high availability and security for customer systems.