At a Glance
- Tasks: Support and troubleshoot customer infrastructure in cloud and on-prem environments.
- Company: Join boxxe, where tech meets meaningful relationships and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by solving complex technical issues and supporting customers.
- Qualifications: Experience with Microsoft technologies and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 € per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
Your Mission 💪
The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works.
What you’ll be doing 🎯
- Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)
- Own and resolve complex technical issues, including incidents, problems and changes
- Act as a technical lead for key customers, becoming a trusted SME
- Support delivery of low-impact project work aligned to managed service customers
- Maintain and improve system performance, security and availability
- Work across Microsoft technologies including Windows Server, Active Directory, Azure, M365, Entra ID and Intune
- Support backup, DR and HA solutions (e.g. Veeam, Azure Site Recovery, Rubrik)
- Troubleshoot VDI environments (e.g. AVD, Citrix)
- Produce clear technical documentation (runbooks, SOPs, knowledge articles)
- Collaborate with internal teams and third parties to resolve issues effectively
- Support and mentor 1st and 2nd line engineers
- Participate in the on-call rota and support major incidents
- Drive continuous improvement across services and processes
- Ensure compliance with ITIL practices
What experience we think you’ll need 🚀
- Proven experience supporting enterprise infrastructure environments
- Strong knowledge of Microsoft technologies (Windows Server, AD, Azure, M365)
- Experience with virtualisation platforms (VMware, Hyper-V, Citrix)
- Understanding of networking and security principles
- Experience in a Managed Services or fast-paced support environment
- Strong troubleshooting skills with focus on root cause analysis
- Ability to communicate clearly with technical and non-technical stakeholders
- Experience producing technical documentation and managing tickets effectively
- Comfortable working in a fast-paced, customer-focused environment
- Relevant certifications (Microsoft, VMware, Cisco, ITIL) beneficial
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Senior Support Engineer in Middlesbrough employer: boxxe
At boxxe, we pride ourselves on fostering a collaborative and inclusive work culture where our employees are empowered to grow and thrive. As a Senior Support Engineer, you will not only tackle complex technical challenges but also have the opportunity to mentor junior engineers and contribute to meaningful projects that enhance customer experiences. With a strong focus on continuous improvement and professional development, boxxe offers a dynamic environment that values your expertise and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to current employees at boxxe on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Support Engineer role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft technologies, troubleshooting methods, and your experience with cloud environments. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share specific examples of complex issues you've resolved in the past. This will demonstrate your ability to own and tackle challenges head-on, just like we do at boxxe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and making tech human together!
We think you need these skills to ace Senior Support Engineer in Middlesbrough
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see how you connect with the idea of making tech human and how your experiences align with our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in supporting enterprise infrastructure. We love seeing specific examples of how you've tackled complex issues or improved system performance in your previous roles.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. This will help us understand your skills and experiences without getting lost in technical terms.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at boxxe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server, Azure, and M365. Be ready to discuss your experience with these tools and how you've used them to solve complex issues in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled challenging technical problems. Highlight your approach to root cause analysis and how you’ve resolved incidents effectively, as this will demonstrate your capability as a Senior Support Engineer.
✨Communicate Like a Pro
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between tech and people, which is crucial for the role.
✨Bring Documentation Samples
Have some examples of your technical documentation ready to share. Whether it's runbooks or knowledge articles, showcasing your ability to produce clear and concise documentation will highlight your attention to detail and organisational skills.
