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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve user queries with a smile.
- Company: Leading tech service provider in Manchester with a focus on sustainability.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer tech experiences.
- Qualifications: IT experience, customer service skills, and a passion for learning.
- Other info: Embrace a diverse workplace and contribute to a sustainable future.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology service provider in Manchester is looking for candidates for an IT Help Desk position. You will be responsible for handling user queries and IT issues, ensuring accurate logging in the ITSM tool. The role requires effective communication with service users and teams.
Candidates should have IT experience and skills in customer service, with familiarity in tools like ServiceNow and a willingness to learn about IT systems. Commitment to sustainability and diverse working environments is crucial.
1st Line IT Support Engineer - Customer-Focused Tech in Manchester employer: boxxe
Contact Detail:
boxxe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer - Customer-Focused Tech in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with customers and their commitment to sustainability. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling user queries, make sure you can explain technical issues in simple terms. Try role-playing with a friend or family member to get comfortable with different scenarios you might face on the job.
✨Tip Number 3
Familiarise yourself with ITSM tools like ServiceNow. If you haven't used it before, there are plenty of online resources and tutorials available. Showing that you’ve taken the initiative to learn about these tools can really impress your potential employer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace 1st Line IT Support Engineer - Customer-Focused Tech in Manchester
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight any relevant IT experience you have in your application. We want to see how you've tackled tech issues before, so don’t hold back on sharing those stories!
Customer Service is Key: Since this role is all about helping users, let us know about your customer service skills. Share examples of how you've effectively communicated with users and resolved their queries.
Familiarity with Tools: If you’ve worked with tools like ServiceNow, mention it! We love seeing candidates who are already familiar with the tech we use, but if you haven’t, show us your willingness to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at boxxe
✨Know Your Tech
Brush up on your IT knowledge, especially around common issues users face. Familiarise yourself with tools like ServiceNow, as you might be asked how you would log and manage queries using it.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries in the past. Highlight your communication skills and how you ensure users feel supported and understood.
✨Demonstrate Your Willingness to Learn
Be ready to discuss how you approach learning new IT systems. Companies love candidates who are eager to grow and adapt, so share any experiences where you’ve quickly picked up new skills.
✨Align with Their Values
Research the company’s commitment to sustainability and diversity. Be prepared to discuss why these values matter to you and how you can contribute to a positive working environment.
