boxxe is seeking an experienced ITSM professional to own Change, Problem, and Major Incident Management. You will work across technical, service, and customer teams to minimise disruption and drive continuous service improvement.
The role emphasizes service excellence, CAB facilitation, and proactive communication with customers during high-priority incidents. ITIL v4 knowledge is essential.
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Service Assurance Lead: Change & Incident Management in Hemel Hempstead employer: boxxe
At boxxe, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility while providing ample opportunities for professional growth and development within the tech industry. Join us to be part of a team that values your contributions and is committed to delivering outstanding customer experiences in the ever-evolving world of Microsoft licensing.
