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- Tasks: Provide 1st line IT support and troubleshoot issues for customers around the clock.
- Company: Leading tech company in Hemel Hempstead with a focus on customer satisfaction.
- Benefits: Gain valuable IT experience, flexible shifts, and work in a supportive team.
- Why this job: Kickstart your IT career while helping customers and learning in a dynamic environment.
- Qualifications: Basic IT knowledge and strong communication skills are essential.
- Other info: Opportunity to expand your expertise with remote night and weekend shifts.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology company in Hemel Hempstead seeks a Managed Services Support Analyst to provide 1st line support to customers on a 24/7 basis. The role involves troubleshooting IT issues, managing alerts from monitoring platforms, and ensuring high customer satisfaction.
Ideal candidates will possess basic IT knowledge and communication skills, with an opportunity to expand their IT expertise in a collaborative team environment. This position also entails remote night and weekend shifts.
24/7 Managed Services IT Support Analyst in Hemel Hempstead employer: boxxe
Contact Detail:
boxxe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Managed Services IT Support Analyst in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to folks in the tech industry, especially those who work in managed services. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves providing 1st line support, brush up on common IT issues and how to resolve them. This will help you shine during interviews and show that you're ready to jump in.
✨Tip Number 3
Show off your communication skills! In this role, you'll need to interact with customers regularly. Prepare examples of how you've effectively communicated in past roles, whether it's resolving an issue or explaining a technical concept.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs like the Managed Services IT Support Analyst. Plus, it shows you're serious about joining our team!
We think you need these skills to ace 24/7 Managed Services IT Support Analyst in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and any experience in customer support. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background fits with what we’re looking for. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your ability to communicate clearly. Whether it’s through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at boxxe
✨Know Your IT Basics
Brush up on your fundamental IT knowledge before the interview. Be prepared to discuss common troubleshooting techniques and basic networking concepts, as these will likely come up during your chat.
✨Showcase Your Communication Skills
Since this role involves customer interaction, practice explaining technical issues in simple terms. Think of examples where you've successfully communicated with non-technical users, as this will demonstrate your ability to ensure high customer satisfaction.
✨Familiarise Yourself with Monitoring Tools
Research common monitoring platforms that are used in managed services. Being able to discuss how alerts are managed and what steps you would take in response to different alerts can set you apart from other candidates.
✨Prepare for Shift Work Questions
As this position includes remote night and weekend shifts, be ready to discuss your availability and how you manage work-life balance. Showing that you're adaptable and committed to providing 24/7 support will impress the interviewers.
