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- Tasks: Manage systems and infrastructure while providing top-notch customer service.
- Company: Leading tech services company focused on sustainability and innovation.
- Benefits: Competitive salary, flexible travel, and commitment to professional growth.
- Why this job: Join a dynamic team and enhance service quality with cutting-edge cloud technologies.
- Qualifications: Microsoft certifications and experience with cloud technologies required.
- Other info: Opportunity for career advancement in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services company in Dacorum seeks a skilled professional to manage systems and infrastructure for their managed customers. You will ensure outstanding customer service while adhering to ITIL V4 best practices. The role includes troubleshooting, proactive maintenance, and collaboration with teams to enhance service quality.
The ideal candidate will possess Microsoft certifications and experience with cloud technologies. Flexibility to travel within the UK is required, and a commitment to sustainability is a core value of the company.
2nd Line Support Engineer – Azure, Windows, 24/7 On-Call employer: boxxe
Contact Detail:
boxxe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer – Azure, Windows, 24/7 On-Call
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Azure or Windows. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your Microsoft certifications and cloud tech experience. Let them know how you can enhance their service quality!
✨Tip Number 3
Be ready for anything! Since this role involves 24/7 on-call support, prepare yourself for questions about how you handle pressure and unexpected challenges. Share examples from your past experiences to demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows you’re genuinely interested in joining our team and contributing to our commitment to sustainability.
We think you need these skills to ace 2nd Line Support Engineer – Azure, Windows, 24/7 On-Call
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure, Windows, and any relevant Microsoft certifications. We want to see how your skills align with the role, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you adhere to ITIL V4 best practices. Let us know what makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their troubleshooting skills and proactive maintenance strategies!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at boxxe
✨Know Your Tech Inside Out
Make sure you brush up on your Azure and Windows knowledge. Be ready to discuss specific technologies you've worked with, as well as any Microsoft certifications you hold. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Emphasise Customer Service Skills
Since the role focuses on outstanding customer service, prepare examples of how you've handled customer issues in the past. Think about times when you went above and beyond to ensure a customer's satisfaction, and be ready to share those stories.
✨Familiarise Yourself with ITIL V4
Understanding ITIL V4 best practices is crucial for this position. Brush up on the key principles and be prepared to discuss how you've applied them in previous roles. This will demonstrate your commitment to maintaining high service quality.
✨Show Your Flexibility and Commitment to Sustainability
Be ready to talk about your willingness to travel within the UK and how you align with the company's sustainability values. Share any personal or professional experiences that highlight your commitment to these principles, as it shows you're a good cultural fit.
