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- Tasks: Provide 1st line IT support and troubleshoot issues for customers around the clock.
- Company: Leading tech company in Hemel Hempstead with a focus on customer satisfaction.
- Benefits: Gain valuable IT experience, flexible shifts, and work in a supportive team.
- Why this job: Kickstart your IT career while helping customers and learning in a dynamic environment.
- Qualifications: Basic IT knowledge and strong communication skills are essential.
- Other info: Remote night and weekend shifts available for flexibility.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology company in Hemel Hempstead seeks a Managed Services Support Analyst to provide 1st line support to customers on a 24/7 basis. The role involves troubleshooting IT issues, managing alerts from monitoring platforms, and ensuring high customer satisfaction.
Ideal candidates will possess basic IT knowledge and communication skills, with an opportunity to expand their IT expertise in a collaborative team environment. This position also entails remote night and weekend shifts.
24/7 Managed Services IT Support Analyst employer: boxxe
Contact Detail:
boxxe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Managed Services IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot specific issues and be ready to share your thought process during the interview.
✨Tip Number 3
Show off your communication skills! Practice explaining technical concepts in simple terms, as you'll need to convey solutions clearly to customers who may not be tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your commitment to joining our team.
We think you need these skills to ace 24/7 Managed Services IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your basic IT knowledge and any relevant experience. We want to see how you can bring your skills to the table, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Managed Services Support Analyst role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves customer support, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you handle customer interactions and resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at boxxe
✨Know Your IT Basics
Brush up on your fundamental IT knowledge before the interview. Be prepared to discuss common troubleshooting techniques and basic networking concepts, as these will likely come up during your chat.
✨Showcase Your Communication Skills
Since this role involves customer interaction, practice explaining technical issues in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve problems.
✨Familiarise Yourself with Monitoring Tools
Research common monitoring platforms that companies use for alert management. Being able to mention specific tools or your experience with similar systems can set you apart from other candidates.
✨Prepare for Shift Work Questions
As the position includes remote night and weekend shifts, be ready to discuss your availability and how you manage work-life balance. Showing that you're adaptable and committed to the role will impress the interviewers.
