NOC Onsite Engineer

Onsite (Edinburgh) Managed Services - Service Desk

2. First Stage Interview You’ll meet the hiring manager and learn more about the role.

boxxe Limited, a company incorporated in England and Wales with company number 02109168 and registered office at Artemis House, Eboracum Way, York, YO31 7RE (“boxxe”) together with any group companies (“we” “us” “ours”) is committed to protecting and respecting your privacy and personal data.

For the purposes of data protection legislation, we are the data processor and we will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018 and any other applicable national laws which relate to the processing of personal data.

When we use the term “services”, we are referring to all the services that we offer on our own behalf, including our product offerings. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company or software licenses from a third party.

Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf. We take your privacy very seriously. Please read this policy carefully as it contains important information on who we are and how boxxe collects, stores, uses, shares, retains and destroys personal data that you provide to us or that we collect when you purchase goods or services from us and/or when you visit the website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

• name, address (delivery, shipping, registered), contact information, including email address and telephone number and company details;
• information to check and verify your identity;
• location data;
• your billing information, transaction and payment card or other payment method information, e.g., bank account and payment details;
• details of any information, feedback or other matters you give to us by phone, email, post or via social media;
• your account details, such as username and login details;
• your activities on, and use of, our website;
• your professional interests;
• your professional online presence, e.g., LinkedIn profile;
• information about the services we provide to you;
• your contact history, purchase history and saved items;
• information about how you use our website and technology systems;
• your responses to surveys, competitions and promotions;
• IP address | Google | Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website.
• Google Analytics stores this information on our behalf in a pseudonymized user profile.
• Hotjar Ltd | This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.
• Hotjar stores this information on our behalf in a pseudonymized user profile.
• Dotdigital | Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email).
• Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.
• Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
• Darktrace | Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security.
• Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources.
• It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.
• Contact data (name, email address, user name), device identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
• Greenhouse | Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes.
• It organizes and tracks job applications, resumes, and candidate information.
• Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process.
• Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.
• Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.
• data from our selected partners who have identified a lead for the sale of a product or service to you;
• third party vendor, reseller, distributor, sub-contractor or partner for the supply of goods and services that you have requested if it is necessary for the performance of the contract.
• These external companies are only authorised to use your data for the purpose of providing the contract;
• staff members in order to facilitate the provision of goods or services to you;
• our affiliated entities to support internal administration;
• postal/courier service providers;
• professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
• HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances;
• third parties with whom we may choose to sell, transfer or merge parts of our business or assets - we may seek to acquire other business or merge with them.

If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

How long your personal data will be kept We retain your personal data for as long as is necessary to fulfil the purpose that we collected it for, including the satisfaction of any legal, accounting or reporting requirements. This includes data for tax and accounting requirements under applicable law.

If you make a purchase from boxxe, we will keep the information for tax and accounting requirements under applicable law. Data is reviewed regularly and only retained where necessary. To determine the appropriate retention period of your data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from a loss of confidentiality to the data and any legal requirements to retain such personal data. Once any legal requirements have expired for the data, we destroy all personal data.