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- Tasks: Manage user queries and technical issues while logging requests in an ITSM tool.
- Company: Dynamic technology services company based in Manchester.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Why this job: Join a vibrant team and make a difference in IT support.
- Qualifications: Experience in IT support and familiarity with ServiceNow and Microsoft 365.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A technology services company in Manchester seeks an IT Support Specialist to manage user queries and technical issues. The ideal candidate will log IT requests in an ITSM tool, assist users via phone and email, and escalate issues as necessary. A background in IT support and familiarity with tools such as ServiceNow and Microsoft 365 is essential. The role emphasizes communication and organizational skills in a dynamic work environment.
First-Line IT Support Engineer | ServiceNow & Automation in Manchester employer: Boxxe Limited
Contact Detail:
Boxxe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Support Engineer | ServiceNow & Automation in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with ServiceNow or IT support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping users, make sure you can explain technical issues in simple terms. Try role-playing with a friend to get comfortable with common IT queries.
✨Tip Number 3
Show off your organisational skills! When you get the chance to interview, be ready to discuss how you manage multiple IT requests. Use examples from your past experiences to demonstrate your ability to prioritise and escalate issues effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application highlights your experience with Microsoft 365 and any relevant ITSM tools, as these are key for the role.
We think you need these skills to ace First-Line IT Support Engineer | ServiceNow & Automation in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with tools like ServiceNow and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your communication and organisational skills make you a great fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve user queries efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Boxxe Limited
✨Know Your Tech Tools
Make sure you brush up on your knowledge of ServiceNow and Microsoft 365. Familiarise yourself with their features and functionalities, as you might be asked to demonstrate your understanding or provide examples of how you've used them in past roles.
✨Practice Your Communication Skills
Since the role requires strong communication skills, practice explaining technical concepts in simple terms. You could even role-play with a friend to simulate user queries and responses, ensuring you can convey information clearly and effectively.
✨Prepare for Common IT Support Scenarios
Think about common technical issues users face and how you would resolve them. Prepare to discuss specific examples from your experience where you successfully managed user queries or escalated issues appropriately.
✨Showcase Your Organisational Skills
In a dynamic work environment, being organised is key. Be ready to talk about how you prioritise tasks and manage your time effectively, especially when dealing with multiple IT requests at once.
