Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and maintain strong relationships with partners while managing data and communication.
- Company: Join boxxe, a dynamic tech company focused on collaboration and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to sustainability and excellence.
- Why this job: Make an impact by enhancing partner experiences in a fast-paced environment.
- Qualifications: Experience in sales admin or commercial roles within the IT industry is preferred.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Key Responsibilities
The Partner Services Relationship Coordinator plays a central role within boxxeâs commercial business unit, which includes Purchasing, Supplier Management, Deal Registration, Order Management, and Logistics. This position is responsible for building, developing, and maintaining strong, collaborative relationships with our partners, ensuring effective communication and coordination across hardware, software, licensing, support, and services. While the role may support a wide range of partners and vendors, the core focus is on strengthening partner engagement, understanding their programmes and commercial frameworks, and enabling smooth operational alignment.
A crucial part of the role is ensuring that all partner interactions, service requests, and commercial processes are delivered within SLA and align with partner expectations. The Coordinator ensures clear, consistent, and accurate communication to enhance partner engagement, support sales effectiveness, protect margin, and deliver a high-quality partner experience. This role is ideal for someone who thrives in a fast-paced environment, has strong commercial and analytical instincts, and is passionate about improving processes, building strong partner relationships, and contributing to a high-performing team.
What youâll be doing
- Processing Information: Manage high volumes of data and communication across email, ERP (NetSuite), CRM, vendor portals, and distribution systemsâensuring accuracy, traceability, and efficient workflow management.
- Putting the Partner First: Centre partner experience in all activities for both internal and external stakeholders.
- Managing Partner Relationships & Expectations: Build strong, collaborative relationships with partners by understanding their requirements, aligning expectations, and ensuring smooth interactions. Provide clear guidance, proactive communication, and consistent followâup to deliver a highâquality partner experience.
- Performance Excellence: Deliver against performance metrics and KPIs to maintain and improve overall service quality that enhances partner satisfaction and operational efficiency.
- Innovating: Identify and implement improvements to enhance efficiency and accuracy, including automation opportunities within NetSuite and complementary thirdâparty platforms.
- Championing Diversity and Sustainability: Support and promote diversity and sustainability initiatives through partner programmes where applicable.
- Quoting: Create accurate, validated, and commercially aligned quotationsâincluding new support services, renewals, and relevant partner offeringsâensuring alignment with vendor pricing structures and internal commercial guidelines.
- Commercial Data & Insight: Interpret data and trends to support pricing decisions, opportunity qualification, and commercial insights that strengthen partner alignment.
- Order Management: Oversee the full lifecycle of partner ordersâfrom initial request through to completionâensuring accuracy, timeliness, and compliance with established processes.
- Partner Coordination: Communicate directly with partners to clarify requirements, provide updates, resolve queries, and maintain strong working relationships.
Requirements
- Industry Experience: Proven experience in a sales admin or commercial role within the Technology industry, specifically the IT Channel. Ideally, experience should be within a Value-Added Reseller (VAR) environment with an international presence.
- Complex Sales Cycles: Experience in managing complex sales cycles and delivering outstanding customer service.
- Partner Relationships: Proven ability to effectively build and maintain partner relationships.
- Attention to Detail: Excellent time management skills, attention to detail, and a passion for numbers.
- Communication Skills: Exceptional communication and influencing skills.
- Relationship Building: Ability to build and maintain strong relationships with individuals at all levels of the business.
- Fast-Paced Environment: Comfortable working in a high-activity, fast-paced environment with tight deadlines.
- Team Player: A collaborative team player with the passion to push yourself and your team to succeed.
Partner Services Relationship Coordinator New Hybrid (Hemel Hempstead) employer: Boxxe Limited
Contact Detail:
Boxxe Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Partner Services Relationship Coordinator New Hybrid (Hemel Hempstead)
â¨Tip Number 1
Get to know the company inside out! Research boxxeâs values, culture, and recent projects. This will help you tailor your conversations and show that youâre genuinely interested in being part of their team.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referralâdefinitely a win!
â¨Tip Number 3
Prepare for interviews by practising common questions related to partner relationship management and sales cycles. Use the STAR method to structure your answers and highlight your relevant experience.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Partner Services Relationship Coordinator New Hybrid (Hemel Hempstead)
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Services Relationship Coordinator role. Highlight your experience in managing partner relationships and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about building strong relationships, donât forget to demonstrate your exceptional communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully managed partner expectations in the past.
Highlight Your Analytical Abilities: We love data-driven decision-making! Make sure to mention any experience you have with interpreting commercial data or managing complex sales cycles. This will show us that youâre not just a people person, but also someone who can think critically and improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Boxxe Limited
â¨Know Your Partners
Before the interview, take some time to research boxxe and their partners. Understand their commercial frameworks and programmes. This will help you demonstrate your ability to build strong relationships and show that youâre genuinely interested in their business.
â¨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully managed partner relationships in the past. Be ready to discuss how youâve handled complex sales cycles and ensured clear communication with stakeholders.
â¨Demonstrate Your Analytical Mindset
Be prepared to talk about your experience with data management and how youâve used insights to drive decisions. Highlight any specific tools or systems youâve worked with, like ERP or CRM platforms, and how they helped improve operational efficiency.
â¨Emphasise Your Team Spirit
This role requires a collaborative approach, so be ready to share examples of how youâve worked effectively within a team. Discuss how youâve contributed to team success and supported your colleagues in a fast-paced environment.