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For Companies At a Glance
- Tasks: Build and maintain strong relationships with partners while managing data and communication.
- Company: Join boxxe, a dynamic tech company focused on collaboration and innovation.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to sustainability and excellence.
- Why this job: Make a real impact by enhancing partner experiences in a fast-paced environment.
- Qualifications: Experience in sales admin or commercial roles within the IT industry is preferred.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Key Responsibilities
The Partner Services Relationship Coordinator plays a central role within boxxeâs commercial business unit, which includes Purchasing, Supplier Management, Deal Registration, Order Management, and Logistics. This position is responsible for building, developing, and maintaining strong, collaborative relationships with our partners, ensuring effective communication and coordination across hardware, software, licensing, support, and services. While the role may support a wide range of partners and vendors, the core focus is on strengthening partner engagement, understanding their programmes and commercial frameworks, and enabling smooth operational alignment.
A crucial part of the role is ensuring that all partner interactions, service requests, and commercial processes are delivered within SLA and align with partner expectations. The Coordinator ensures clear, consistent, and accurate communication to enhance partner engagement, support sales effectiveness, protect margin, and deliver a high-quality partner experience. This role is ideal for someone who thrives in a fast-paced environment, has strong commercial and analytical instincts, and is passionate about improving processes, building strong partner relationships, and contributing to a high-performing team.
What youâll be doing
- Processing Information: Manage high volumes of data and communication across email, ERP (NetSuite), CRM, vendor portals, and distribution systemsâensuring accuracy, traceability, and efficient workflow management.
- Putting the Partner First: Centre partner experience in all activities for both internal and external stakeholders.
- Managing Partner Relationships & Expectations: Build strong, collaborative relationships with partners by understanding their requirements, aligning expectations, and ensuring smooth interactions. Provide clear guidance, proactive communication, and consistent followâup to deliver a highâquality partner experience.
- Performance Excellence: Deliver against performance metrics and KPIs to maintain and improve overall service quality that enhances partner satisfaction and operational efficiency.
- Innovating: Identify and implement improvements to enhance efficiency and accuracy, including automation opportunities within NetSuite and complementary thirdâparty platforms.
- Championing Diversity and Sustainability: Support and promote diversity and sustainability initiatives through partner programmes where applicable.
- Quoting: Create accurate, validated, and commercially aligned quotationsâincluding new support services, renewals, and relevant partner offeringsâensuring alignment with vendor pricing structures and internal commercial guidelines.
- Commercial Data & Insight: Interpret data and trends to support pricing decisions, opportunity qualification, and commercial insights that strengthen partner alignment.
- Order Management: Oversee the full lifecycle of partner ordersâfrom initial request through to completionâensuring accuracy, timeliness, and compliance with established processes.
- Partner Coordination: Communicate directly with partners to clarify requirements, provide updates, resolve queries, and maintain strong working relationships.
Requirements
- Industry Experience: Proven experience in a sales admin or commercial role within the Technology industry, specifically the IT Channel. Ideally, experience should be within a Value-Added Reseller (VAR) environment with an international presence.
- Complex Sales Cycles: Experience in managing complex sales cycles and delivering outstanding customer service.
- Partner Relationships: Proven ability to effectively build and maintain partner relationships.
- Attention to Detail: Excellent time management skills, attention to detail, and a passion for numbers.
- Communication Skills: Exceptional communication and influencing skills.
- Relationship Building: Ability to build and maintain strong relationships with individuals at all levels of the business.
- Fast-Paced Environment: Comfortable working in a high-activity, fast-paced environment with tight deadlines.
- Team Player: A collaborative team player with the passion to push yourself and your team to succeed.
Partner Services Relationship Coordinator Hybrid (Hemel Hempstead) employer: Boxxe Limited
Contact Detail:
Boxxe Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Partner Services Relationship Coordinator Hybrid (Hemel Hempstead)
â¨Tip Number 1
Get to know the company inside out! Research boxxeâs values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referralâalways a bonus!
â¨Tip Number 3
Prepare for the interview by practising common questions related to partner relationship management and sales cycles. Use the STAR method to structure your answers and highlight your relevant experience.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows youâre proactiveâjust what theyâre looking for!
We think you need these skills to ace Partner Services Relationship Coordinator Hybrid (Hemel Hempstead)
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sales admin or commercial roles, especially within the IT Channel. We want to see how your skills align with our needs at boxxe!
Showcase Your Communication Skills: Since this role is all about building strong partner relationships, donât forget to demonstrate your exceptional communication skills. Use clear examples in your application that show how you've effectively communicated in past roles.
Highlight Your Attention to Detail: We love candidates who are detail-oriented! Make sure to mention any experiences where your attention to detail made a difference, especially in managing complex sales cycles or processing information accurately.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itâs the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Boxxe Limited
â¨Know Your Partners
Before the interview, take some time to research boxxe and their partners. Understand their programmes, commercial frameworks, and what makes their partner relationships tick. This will help you demonstrate your interest and show that you're ready to put the partner first.
â¨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully managed partner relationships in the past. Be ready to discuss how youâve handled complex sales cycles and ensured smooth interactions, as this will highlight your ability to build strong connections.
â¨Demonstrate Your Analytical Mindset
Brush up on your data interpretation skills! Be prepared to discuss how you've used data to support pricing decisions or improve processes in previous roles. Showing that you can analyse trends and provide insights will align perfectly with the performance excellence aspect of the job.
â¨Emphasise Your Team Spirit
This role is all about collaboration, so be sure to share examples of how you've worked effectively within a team. Highlight your ability to push yourself and your colleagues to succeed, especially in fast-paced environments. This will resonate well with their focus on high-performing teams.