At a Glance
- Tasks: Support and troubleshoot customer infrastructure in cloud and on-prem environments.
- Company: Join boxxe, where tech meets human connection and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and mentorship.
- Why this job: Be a key player in making tech human and solving real-world problems.
- Qualifications: Experience with enterprise infrastructure and strong knowledge of Microsoft technologies.
The predicted salary is between 45000 - 55000 € per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers' environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works.
What you’ll be doing:
- Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)
- Own and resolve complex technical issues, including incidents, problems and changes
- Act as a technical lead for key customers, becoming a trusted SME
- Support delivery of low-impact project work aligned to managed service customers
- Maintain and improve system performance, security and availability
- Work across Microsoft technologies including Windows Server, Active Directory, Azure, M365, Entra ID and Intune
- Support backup, DR and HA solutions (e.g. Veeam, Azure Site Recovery, Rubrik)
- Troubleshoot VDI environments (e.g. AVD, Citrix)
- Produce clear technical documentation (runbooks, SOPs, knowledge articles)
- Collaborate with internal teams and third parties to resolve issues effectively
- Support and mentor 1st and 2nd line engineers
- Participate in the on-call rota and support major incidents
- Drive continuous improvement across services and processes
- Ensure compliance with ITIL practices
What experience we think you’ll need:
- Proven experience supporting enterprise infrastructure environments
- Strong knowledge of Microsoft technologies (Windows Server, AD, Azure, M365)
- Experience with virtualisation platforms (VMware, Hyper‑V, Citrix)
- Understanding of networking and security principles
- Experience in a Managed Services or fast‑paced support environment
- Strong troubleshooting skills with focus on root cause analysis
- Ability to communicate clearly with technical and non‑technical stakeholders
- Experience producing technical documentation and managing tickets effectively
- Comfortable working in a fast‑paced, customer‑focused environment
- Relevant certifications (Microsoft, VMware, Cisco, ITIL) beneficial
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Senior Support Engineer employer: Boxxe Group
At boxxe, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises meaningful relationships and employee growth. As a Senior Support Engineer, you will not only tackle complex technical challenges but also have the opportunity to mentor junior engineers and contribute to innovative projects in a supportive environment. With a focus on continuous improvement and a commitment to customer satisfaction, working at our location offers a unique chance to make a real impact in the tech industry while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at boxxe on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Support Engineer role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft technologies, virtualisation platforms, and troubleshooting techniques. We want to see your expertise shine through!
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Be ready to share examples of complex issues you've resolved in the past. This will demonstrate your capability to own and resolve technical challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining our team at boxxe, where we make tech human together.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see how you connect with our mission of making tech human and how your experience aligns with that.
Tailor Your Experience:Make sure to highlight your relevant experience with Microsoft technologies and enterprise infrastructure. We love seeing how you've tackled complex issues in the past, so don’t hold back on those examples!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward. Use bullet points where possible and make sure your technical documentation skills come across in your writing style.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Boxxe Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server, Active Directory, and Azure. Be ready to discuss your experience with these tools and how you've used them to solve complex issues in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled challenging technical problems. Highlight your approach to root cause analysis and how you’ve resolved incidents in a fast-paced support environment.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You’ll need to demonstrate your ability to communicate effectively with both technical and non-technical stakeholders, so think about how you can make your explanations clear and relatable.
✨Bring Documentation Samples
Since producing clear technical documentation is key for this role, consider bringing samples of your work, like runbooks or knowledge articles. This will show your attention to detail and your ability to create useful resources for your team.
