boxxe is seeking a dedicated Service Management professional in Hemel Hempstead to protect and improve our customer experience. You will support Change, Problem, Major Incident, and Escalation Management across technical, service, and customer teams, driving continuous improvement and reducing service disruption.
The role emphasizes owning CAB meetings, coordinating incident responses, and delivering timely, clear communication to stakeholders to uphold high service standards.
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Service Assurance Analyst: Change, Incident & Improvement in Hemel Hempstead employer: Boxxe Group
At boxxe, we pride ourselves on being an exceptional employer that values people above all else. Our collaborative work culture fosters innovation and continuous improvement, providing ample opportunities for employee growth and development. Located in a vibrant tech hub, we offer a unique environment where you can lead a high-performing engineering team, drive meaningful change, and make technology truly human.
