Boxxe Group is seeking a Managed Services Support Analyst to provide 1st line support to our Managed Services customers. You will handle incidents across hardware, software and network devices, manage alerts, and ensure timely escalation when needed.
The role emphasizes clear communication, meticulous timekeeping, and strict adherence to SOPs to achieve high first-time fix rates and meet SLAs. This is an excellent path to build a career in IT services.
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First-Line IT Support & Service Desk Specialist in Hemel Hempstead employer: Boxxe Group
At boxxe, we pride ourselves on being an exceptional employer that values people above all else. Our collaborative work culture fosters innovation and continuous improvement, providing ample opportunities for employee growth and development. Located in a vibrant tech hub, we offer a unique environment where you can lead a high-performing engineering team, drive meaningful change, and make technology truly human.
