At a Glance
- Tasks: Lead the Configuration Centre, ensuring seamless device requests and high-quality customer delivery.
- Company: Join boxxe, where tech meets human connection and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by delivering top-notch technology solutions to customers.
- Qualifications: Experience in IT configuration and team leadership is essential.
The predicted salary is between 40000 - 50000 € per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission 💪
As Configuration Team Leader, you will lead the end-to-end operation of the Configuration Centre in Hemel Hempstead. You will be accountable for ensuring customer configuration device requests move seamlessly through the order lifecycle. You will work closely with the warehouse team accepting goods-in to the config area leading build and configuration services, before passing back to warehouse for dispatch, and delivery meeting customer, quality, security and SLA expectations. The Configuration Centre is a critical link between hardware supply and customer delivery. This role ensures customers receive fully configured, ready-to-use technology on time and to the highest quality standards directly impacting customer satisfaction and operational performance.
What you’ll be doing 🎯
- Act as the key interface between warehouse, services, sales, and customers for all configuration activity
- Ensure customers receive fully configured, quality-assured devices on time
- Lead, manage, and develop a team of configuration engineers/technicians
- Allocate and prioritise workload in line with customer SLAs and business demand
- Drive productivity, efficiency, and adherence to standard operating procedures
- Oversee device build, staging, and configuration across a range of hardware
- Ensure all builds meet quality standards, customer specifications, and pass QA before dispatch
- Maintain configuration accuracy, documentation, and audit trails
- Manage stock integrity and coordinate dispatch readiness with warehouse teams
- Monitor delivery performance against SLAs, KPIs, and OLAs
- Identify and resolve operational bottlenecks and escalations
- Provide reporting on throughput, quality, and delivery performance
- Drive continuous improvement, standardisation, and automation across processes
- Ensure compliance with customer requirements, internal policies, and security standards
- Support audits and the rollout of new configuration services
What experience we think you’ll need 🚀
- Proven experience in IT build, configuration, staging, or deployment environments
- In-depth understanding of IT hardware and hands-on experience with Intune & EndPoint is a must (SCCM and Jamf desirable)
- Experience leading or supervising technical/operational teams
- Strong understanding of hardware lifecycle services (build, imaging, asset tagging)
- Experience working in warehouse or logistics-linked operations
- Strong organisational skills with the ability to prioritise workload effectively
- High attention to detail with a strong focus on quality
- Familiarity with ITIL or service delivery frameworks (desirable)
- Ability to deliver against SLAs for configuration and dispatch timelines
- Track record of maintaining build accuracy, throughput, and low defect rates
- Focus on stock accuracy, team productivity, and health & safety compliance
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Configuration Team Leader in Hemel Hempstead employer: Boxxe Group
At boxxe, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises our people and their development. As a Configuration Team Leader in Hemel Hempstead, you will benefit from a supportive environment that encourages continuous improvement and innovation, alongside opportunities for professional growth within a dynamic team. With a strong focus on quality and customer satisfaction, you'll play a pivotal role in delivering exceptional technology solutions while enjoying the advantages of working in a company that values meaningful relationships and environmental responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Team Leader in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Configuration Team Leader role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission of making tech human and think about how your experience aligns with that. We want to see your passion for customer satisfaction and operational performance shine through!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and improved processes in past roles. We’re looking for someone who can drive productivity and efficiency, so share those success stories with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Configuration Team Leader in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your enthusiasm for working with people shine through. We value meaningful relationships, so share examples of how you've built connections in your previous roles.
Highlight Your Technical Know-How:Make sure to showcase your experience with IT hardware and configuration processes. We want to see your hands-on experience with tools like Intune and your understanding of the hardware lifecycle.
Demonstrate Leadership Skills:As a Configuration Team Leader, you'll be managing a team. Use your application to highlight any leadership or supervisory experience you have, and how you've successfully guided teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Boxxe Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware and configuration processes. Familiarise yourself with tools like Intune and Endpoint, as well as any relevant frameworks like ITIL. Being able to discuss these confidently will show that you're the right fit for the Configuration Team Leader role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed workload, resolved conflicts, or improved team performance. This will help you showcase your ability to lead and develop a team of configuration engineers.
✨Understand the Customer's Perspective
Since customer satisfaction is key, be ready to discuss how you would ensure that devices are configured and delivered on time. Share your thoughts on maintaining quality standards and how you would handle any potential bottlenecks in the process.
✨Showcase Your Organisational Skills
Be prepared to talk about how you prioritise tasks and manage multiple responsibilities. Give examples of how you've maintained accuracy and efficiency in previous roles, especially in fast-paced environments like warehouse or logistics operations.
