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- Tasks: Provide 24/7 IT support and troubleshoot issues for our Managed Services customers.
- Company: Leading tech company in Hemel Hempstead with a focus on sustainability and diversity.
- Benefits: Inclusive work environment, opportunities for growth, and commitment to employee well-being.
- Why this job: Join a dynamic team and make a difference in customer care while enhancing your IT skills.
- Qualifications: Basic IT knowledge, M365 skills, and strong communication abilities.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology company in Hemel Hempstead is seeking a Managed Services Support Analyst to provide first-line support for its Managed Services customers on a 24/7 basis. The role requires troubleshooting IT issues, maintaining communication between various teams, and delivering exceptional customer service.
Ideal candidates will have:
- Basic IT knowledge
- Skills in M365
- Efficient communication abilities
Join this inclusive environment committed to sustainability and diversity.
24/7 IT Support Analyst — First‑Line & Customer Care in Hemel Hempstead employer: Boxxe Group
Contact Detail:
Boxxe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 IT Support Analyst — First‑Line & Customer Care in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your IT knowledge, especially around M365. We should also practice common customer service scenarios to show off our communication skills and problem-solving abilities.
✨Tip Number 3
Show our passion for sustainability and diversity during interviews. Companies love candidates who align with their values, so let’s highlight any relevant experiences or initiatives we’ve been part of.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace 24/7 IT Support Analyst — First‑Line & Customer Care in Hemel Hempstead
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight any basic IT knowledge you have, especially with M365. We want to see how your skills can help us provide top-notch support to our customers!
Communicate Clearly: Since this role involves a lot of communication, use clear and concise language in your application. We appreciate candidates who can express their thoughts effectively, just like we do with our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the role. We love seeing how you connect your experience to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Boxxe Group
✨Know Your IT Basics
Brush up on your fundamental IT knowledge, especially around troubleshooting common issues. Be prepared to discuss scenarios where you've successfully resolved problems, as this will show your practical understanding of the role.
✨Familiarise Yourself with M365
Since skills in M365 are essential for this position, make sure you know the key features and functionalities. You might be asked about how to use specific tools or solve issues within the platform, so having examples ready can really set you apart.
✨Showcase Your Communication Skills
This role requires efficient communication, so practice articulating your thoughts clearly. Think of examples where you've effectively communicated with customers or team members, especially in challenging situations, to demonstrate your ability to maintain strong relationships.
✨Embrace the Company Culture
Research the company's commitment to sustainability and diversity. Be ready to discuss how these values resonate with you and how you can contribute to an inclusive environment. This shows that you're not just a fit for the role, but also for the company ethos.
