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- Tasks: Provide 24/7 first-line IT support and troubleshoot customer issues.
- Company: Leading tech company in Hemel Hempstead with a focus on sustainability.
- Benefits: Inclusive work culture, diverse team, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer care.
- Qualifications: Basic IT knowledge, M365 skills, and strong communication abilities.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in Hemel Hempstead is seeking a Managed Services Support Analyst to provide first-line support for its Managed Services customers on a 24/7 basis. The role requires troubleshooting IT issues, maintaining communication between various teams, and delivering exceptional customer service.
Ideal candidates will have:
- Basic IT knowledge
- Skills in M365
- Efficient communication abilities
Join this inclusive environment committed to sustainability and diversity.
24/7 IT Support Analyst — First‐Line & Customer Care in Hemel Hempstead employer: Boxxe Group
Contact Detail:
Boxxe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 IT Support Analyst — First‐Line & Customer Care in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our troubleshooting skills and customer service approach, as these are key in the role of a Managed Services Support Analyst.
✨Tip Number 3
Show off your M365 skills! If you have any projects or experiences that highlight your proficiency, make sure to mention them during interviews. We want to prove we can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace 24/7 IT Support Analyst — First‐Line & Customer Care in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT knowledge and experience with M365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves delivering exceptional customer service, make sure your application reflects your communication abilities. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Boxxe Group
✨Know Your IT Basics
Brush up on your fundamental IT knowledge before the interview. Be prepared to discuss common troubleshooting techniques and how you would approach resolving typical IT issues, especially those related to M365.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on customer care, think of examples where you've provided exceptional service. Be ready to explain how you handle difficult situations and maintain communication with customers and teams.
✨Familiarise Yourself with the Company
Research the technology company and its commitment to sustainability and diversity. Understanding their values will help you align your answers with what they’re looking for in a candidate.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using online platforms to refine your delivery.
