At a Glance
- Tasks: Support and troubleshoot customer infrastructure in cloud and on-prem environments.
- Company: Join boxxe, where we make tech human through meaningful relationships.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to diversity and continuous improvement.
- Why this job: Be a key player in delivering impactful tech solutions and mentoring others.
- Qualifications: Experience with Microsoft technologies and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 € per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission
The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works.
What you’ll be doing
- Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)
- Own and resolve complex technical issues, including incidents, problems and changes
- Act as a technical lead for key customers, becoming a trusted SME
- Support delivery of low-impact project work aligned to managed service customers
- Maintain and improve system performance, security and availability
- Work across Microsoft technologies including Windows Server, Active Directory, Azure, M365, Entra ID and Intune
- Support backup, DR and HA solutions (e.g. Veeam, Azure Site Recovery, Rubrik)
- Troubleshoot VDI environments (e.g. AVD, Citrix)
- Produce clear technical documentation (runbooks, SOPs, knowledge articles)
- Collaborate with internal teams and third parties to resolve issues effectively
- Support and mentor 1st and 2nd line engineers
- Participate in the on-call rota and support major incidents
- Drive continuous improvement across services and processes
- Ensure compliance with ITIL practices
What experience we think you’ll need
- Proven experience supporting enterprise infrastructure environments
- Strong knowledge of Microsoft technologies (Windows Server, AD, Azure, M365)
- Experience with virtualisation platforms (VMware, Hyper-V, Citrix)
- Understanding of networking and security principles
- Experience in a Managed Services or fast-paced support environment
- Strong troubleshooting skills with focus on root cause analysis
- Ability to communicate clearly with technical and non-technical stakeholders
- Experience producing technical documentation and managing tickets effectively
- Comfortable working in a fast-paced, customer-focused environment
- Relevant certifications (Microsoft, VMware, Cisco, ITIL) beneficial
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Senior Support Engineer in Forest employer: Boxxe Group
At boxxe, we pride ourselves on fostering a collaborative and inclusive work culture where our employees are empowered to grow and thrive. As a Senior Support Engineer, you will not only tackle complex technical challenges but also have the opportunity to mentor others and contribute to meaningful projects that enhance customer experiences. With a focus on continuous improvement and professional development, boxxe offers a dynamic environment that values your expertise and encourages innovation in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in Forest
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Support Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the company’s culture. We want to see how you fit into our team, so show us your passion for tech and how you can make it human!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to connect directly with us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Senior Support Engineer in Forest
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Support Engineer role. Highlight your experience with Microsoft technologies and any relevant certifications to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about tech and how your background makes you a great addition to our team. Don’t forget to mention your customer-focused approach!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting skills and ability to communicate effectively with both technical and non-technical folks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Boxxe Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server, Active Directory, and Azure. Be ready to discuss your experience with these tools and how you've used them to solve complex issues in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled challenging technical problems. Highlight your approach to root cause analysis and how you’ve resolved incidents in a fast-paced support environment.
✨Communicate Like a Pro
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will demonstrate your ability to bridge the gap between tech and people, which is crucial for the role.
✨Bring Documentation Samples
Have some examples of your technical documentation ready to share. Whether it's runbooks or knowledge articles, showing that you can produce clear and useful documentation will set you apart as a candidate who values clarity and collaboration.
