At a Glance
- Tasks: Lead a team to ensure seamless configuration of tech devices for customers.
- Company: Join boxxe, where we make tech human and prioritise meaningful relationships.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by delivering quality tech solutions that enhance customer satisfaction.
- Qualifications: Experience in IT hardware and leading technical teams is essential.
The predicted salary is between 40000 - 50000 £ per year.
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
You will lead the end-to-end operation of the Configuration Centre in Hemel Hempstead. You will be accountable for ensuring customer configuration device requests move seamlessly through the order lifecycle. You will work closely with the warehouse team accepting goods-in to the config area leading build and configuration services, before passing back to warehouse for dispatch, and delivery meeting customer, quality, security and SLA expectations. The Configuration Centre is a critical link between hardware supply and customer delivery. This role ensures customers receive fully configured, ready-to-use technology on time and to the highest quality standards directly impacting customer satisfaction and operational performance.
What you’ll be doing:
- Act as the key interface between warehouse, services, sales, and customers for all configuration activity
- Ensure customers receive fully configured, quality-assured devices on time
- Lead, manage, and develop a team of configuration engineers/technicians
- Allocate and prioritise workload in line with customer SLAs and business demand
- Drive productivity, efficiency, and adherence to standard operating procedures
- Oversee device build, staging, and configuration across a range of hardware
- Ensure all builds meet quality standards, customer specifications, and pass QA before dispatch
- Maintain configuration accuracy, documentation, and audit trails
- Manage stock integrity and coordinate dispatch readiness with warehouse teams
- Monitor delivery performance against SLAs, KPIs, and OLAs
- Identify and resolve operational bottlenecks and escalations
- Provide reporting on throughput, quality, and delivery performance
- Drive continuous improvement, standardisation, and automation across processes
- Ensure compliance with customer requirements, internal policies, and security standards
- Support audits and the rollout of new configuration services
What experience we think you’ll need:
- In-depth understanding of IT hardware and hands-on experience with Intune & EndPoint is a must (SCCM and Jamf desirable)
- Experience leading or supervising technical/operational teams
- Strong understanding of hardware lifecycle services (build, imaging, asset tagging)
- Experience working in warehouse or logistics-linked operations
- Strong organisational skills with the ability to prioritise workload effectively
- High attention to detail with a strong focus on quality
- Familiarity with ITIL or service delivery frameworks (desirable)
- Ability to deliver against SLAs for configuration and dispatch timelines
- Track record of maintaining build accuracy, throughput, and low defect rates
- Focus on stock accuracy, team productivity, and health & safety compliance
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Configuration Team Leader employer: Boxxe Group
At boxxe, we pride ourselves on being a people-centric employer that values meaningful relationships and collaboration. Located in Hemel Hempstead, our Configuration Centre offers a dynamic work environment where you can lead a dedicated team, drive operational excellence, and contribute to customer satisfaction through high-quality technology solutions. With a strong focus on employee growth, continuous improvement, and a commitment to diversity, boxxe is an excellent place for those seeking a rewarding career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see how you fit into our team at boxxe, so be ready to share how your skills align with our mission of making tech human. Show us your passion!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. We want to see your confidence shine through when you talk about your experience and how you can lead our Configuration Centre.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the time to express their interest in joining our team.
We think you need these skills to ace Configuration Team Leader
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see how you connect with our mission of making tech human and how your experience aligns with that.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Configuration Team Leader role. Highlight your relevant experience in IT hardware and team leadership, and don’t forget to mention any specific tools like Intune or SCCM you've worked with.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity and a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Boxxe Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware, especially Intune and EndPoint. Be ready to discuss your hands-on experience and how it relates to the role. This will show that you’re not just familiar with the tech but can also lead a team effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led or supervised technical teams in the past. Think about specific challenges you faced and how you overcame them. This will help illustrate your ability to manage and develop a team of configuration engineers.
✨Showcase Your Organisational Skills
Be ready to talk about how you prioritise workloads and manage multiple tasks. Use real-life scenarios to demonstrate your strong organisational skills and attention to detail, especially in relation to meeting SLAs and ensuring quality standards.
✨Emphasise Continuous Improvement
Think about ways you've driven productivity and efficiency in previous roles. Be prepared to discuss any processes you've improved or automated, as this aligns perfectly with the company's focus on continuous improvement and operational performance.
