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- Tasks: Provide 24/7 first-line IT support and troubleshoot customer issues.
- Company: Leading tech company in Hemel Hempstead with a focus on sustainability.
- Benefits: Inclusive work culture, diverse team, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer care.
- Qualifications: Basic IT knowledge, M365 skills, and strong communication abilities.
- Other info: Commitment to diversity and sustainability in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in Hemel Hempstead is seeking a Managed Services Support Analyst to provide first-line support for its Managed Services customers on a 24/7 basis.
The role requires troubleshooting IT issues, maintaining communication between various teams, and delivering exceptional customer service.
Ideal candidates will have basic IT knowledge, skills in M365, and efficient communication abilities.
Join this inclusive environment committed to sustainability and diversity.
24/7 It Support Analyst — First-Line & Customer Care employer: Boxxe Group
Contact Detail:
Boxxe Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 It Support Analyst — First-Line & Customer Care
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role like the IT Support Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your M365 skills. We all know that being tech-savvy is key, so make sure you can confidently discuss your experience with it during the chat.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace 24/7 It Support Analyst — First-Line & Customer Care
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight any basic IT knowledge you have, especially with M365. We want to see how your skills can help us provide top-notch support to our Managed Services customers.
Communicate Clearly: Since this role involves a lot of communication, use your application to demonstrate your ability to convey information effectively. We love candidates who can express themselves well and keep everyone in the loop!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boxxe Group
✨Know Your IT Basics
Brush up on your fundamental IT knowledge, especially around troubleshooting common issues. Be ready to discuss scenarios where you've successfully resolved problems, as this will show your practical understanding and readiness for the role.
✨Familiarise Yourself with M365
Since M365 skills are essential for this position, make sure you’re comfortable navigating its features. Consider doing a quick refresher on tools like Teams, SharePoint, and OneDrive, and be prepared to explain how you’ve used them in past experiences.
✨Practice Your Communication Skills
Effective communication is key in customer care roles. Think of examples where you’ve had to explain technical issues to non-technical users. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Show Your Commitment to Diversity and Sustainability
This company values an inclusive environment, so be ready to share your thoughts on diversity and sustainability. Discuss any relevant experiences or initiatives you’ve been part of that align with these values, showing that you’re a good cultural fit.
