Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with queries via phone, email, and live chat while ensuring excellent service.
- Company: Join BOXT, a tech-driven company revolutionising home installations with top brands like Google and ITV.
- Benefits: Enjoy 30 days annual leave, free snacks, modern offices, and ongoing training opportunities.
- Why this job: Be part of a vibrant team in a forward-thinking company that values innovation and customer care.
- Qualifications: 12 months customer service experience, strong communication skills, and a caring nature are essential.
- Other info: This is an entry-level, full-time role based in Leeds with a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Job Role: Service and Repair Advisor
Location: Leeds Office – On site
About BOXT
Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club – just to name a few! Well you’re in luck. We’re BOXT – a multi award‑winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes. Founded in 2017 to redefine the world of home installation, we make it modern, stress‑free, and fairer for homeowners all over the UK. With over 20,000 five‑star Trustpilot reviews and 150,000+ happy customers, we’re doing a pretty good job. We’ve expanded to include air conditioning, electric vehicle chargers, Google Smart Home products, solar panels and battery storage systems, with an ambition to become an international household name.
Job Purpose
To assist and support the Service & Repair team with any administrative duties including answering telephone, email or live chat queries in a professional, timely manner, ensuring excellent customer service throughout their Boxt journey.
Key Responsibilities
- Answer any customer enquiries via telephone, email, or Intercom (Live chat) in line with business policies and processes.
- Help resolve issues and troubleshoot technical problems, where necessary, and escalating to a technical expert.
- Provide customers with accurate information about products and services ensuring a good customer outcome.
- Adapt processes where customers may require additional support for special circumstances, delivering a caring and compassionate service.
- Update BOXT admin platform regularly to ensure all information is recorded correctly for each job.
- Handle and manage through to a satisfactory resolution any emails from the Service and Repair inboxes.
- Ensure that all customers receive accurate and timely support that is relevant to their circumstances.
- Update all in‑house systems and Excel documentation as required.
- Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
- Provide administrative support to other managers in various departments if required.
- Perform any other duties which may be required from time to time by the Management Team and Board of Directors in the course of your employment with BOXT.
Experience and Qualifications
- 12+ months experience working in a Customer Service Role or similar, with excellent verbal communication skills.
- Experience in delivering a right first‑time good outcome for a customer.
- Experience of working in a fast‑paced, vibrant and sometimes pressured environment.
- Familiarity with owning a customer enquiry/complaint through to resolution.
- Understanding of a positive customer experience.
- Caring and compassionate nature.
- Confidence in working on your own initiative as well as within a team environment.
- Driven to deliver a good outcome for customers.
- GCSE (or equivalent) Maths and English, with a good command of English for accuracy in written communication.
- Patient and committed to excellence.
- IT literate.
- Active listening skills.
Benefits
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit
- After probationary period
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Utilities
Referrals increase your chances of interviewing at BOXT by 2x.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Service and Repair Advisor employer: Boxt
Contact Detail:
Boxt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Repair Advisor
✨Tip Number 1
Familiarise yourself with BOXT's products and services. Understanding their offerings, such as air conditioning and electric vehicle chargers, will help you answer customer queries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be handling enquiries via phone, email, and live chat, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to handle the fast-paced environment at BOXT.
✨Tip Number 4
Research BOXT's company culture and values. Being able to align your personal values with theirs during an interview can demonstrate that you're a good fit for their team-oriented environment.
We think you need these skills to ace Service and Repair Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills and any experience you have in resolving customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of BOXT's mission. Mention specific examples of how you've delivered excellent customer outcomes in the past.
Showcase Relevant Skills: In your application, highlight skills that align with the job description, such as active listening, IT literacy, and the ability to work under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boxt
✨Showcase Your Customer Service Skills
As a Service and Repair Advisor, your ability to handle customer inquiries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to deliver a positive customer experience.
✨Familiarise Yourself with BOXT's Products
Research BOXT's range of products and services before the interview. Understanding their offerings, such as air conditioning and smart home technology, will allow you to speak confidently about how you can assist customers with these products.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding them fully. Respond thoughtfully to demonstrate your communication skills and your ability to empathise with customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot issues or adapt processes for customers with special circumstances. Be ready to explain your thought process and the outcomes.
