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For Companies At a Glance
- Tasks: Manage the returns process, ensuring timely collection and processing of returned goods.
- Company: Join BOXT, a rapidly growing installation company partnered with top brands.
- Benefits: 30 days annual leave, free snacks, modern offices, and ongoing training.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 3+ years in logistics or returns management, strong communication skills.
- Other info: Enjoy a positive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers\’ homes and lives.
BOXT Offers
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers
- Employee progression – We\’re passionate about our products and enjoy helping others. We also encourage extra training to support career progression
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved
- Global investors – We\’re proud to be backed by Brookfield and part of the HomeServe Group
Job Purpose
To manage the returns process, contacting customers and engineers to arrange timely collection, inspection and processing of returned goods and updating systems in-line with return timescales. Responsible for minimising costs, improving efficiency, and reducing return volumes through data analysis, team leadership, and cross-functional coordination, while maintaining compliance with company policies and supplier agreements.
What You\’ll Do
Returns Process & Policy
- Oversee the full lifecycle of returned goods, from initial request to final resolution
- Ensure items are categorised correctly (e.g. restockable, repairable, faulty, scrap) and handled appropriately
- Maintain visibility of all returns in progress and ensure deadlines are met
- Ensure compliance with internal returns policies, customer agreements, and manufacturer warranty terms
- Keep the returns policy up to date and ensure team understanding
Customer, Engineer & Logistics Coordination
- Contact customers and field engineers to arrange timely collections
- Liaise with fleet, logistics teams, and drivers to coordinate efficient collection schedules
- Resolve collection issues and ensure smooth communication across teams
- Build strong relationships with internal and external stakeholders
Inventory, Systems & Cost Control
- Update warehouse management systems to reflect return movements and stock status
- Authorise stock adjustments with full traceability and maintain audit-ready documentation
- Monitor system accuracy between returns, stock, and finance records
- Track and reduce the cost of returns processing, including resources, transport, rework, and disposal
- Identify and implement actions to reduce return-related costs
Returns Analysis & Continuous Improvement
- Analyse return data to identify root causes and recurring issues (e.g. product faults, transport damage, customer error)
- Provide insights and recommendations to reduce return volumes
- Suggest improvements to packaging, handling, or product information
- Work with Tech, Procurement, and Operations teams to reduce preventable returns.
Health, Safety & Compliance
- Ensure legal and safe disposal of waste, damaged, or hazardous items (e.g. lithium batteries, PV modules)
- Promote a safe working environment and ensure compliance with relevant regulations
- Ensure inspection checklists, photos, customer correspondence, and supplier claims are filed and accessible using BOXT Admin
Team Leadership & People Management
- Lead and support a team of Returns Administrators
- Provide training, coaching, and regular check-ins to ensure consistent standards
- Foster a positive team culture focused on accountability, development, and wellbeing
- Ensure adherence to standard operating procedures and company policies
Essential
Who You Are:
- 3+ years\’ experience in logistics, supply chain, inventory control, or returns management
- Strong understanding of returns handling, stock control, and supplier warranty processes
- Experience managing and supporting junior staff
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills with attention to detail
- Proficiency in inventory or warehouse management systems
- Commercial awareness and ability to monitor and reduce operational costs
- Ability to work under pressure and make decisions in a fast-paced environment
Desirable
- Experience in the renewables, HVAC, or electrical sector
- Knowledge of products such as solar panels, heat pumps, EV chargers, and battery storage
- Previous experience in a returns or inventory control role
- Understanding of product compliance and waste handling regulations (e.g. WEEE, hazardous goods)
- Familiarity with quality assurance and warranty management
Benefits
We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they\’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include…
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
Returns Controller employer: Boxt
Contact Detail:
Boxt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at BOXT. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching BOXT's culture and values. Show us how your experience aligns with our mission to empower customers' homes and lives. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! Since the Returns Controller role involves analysing data and improving processes, be ready to discuss how you've tackled challenges in the past. We want to see your analytical side shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our awesome team at BOXT!
We think you need these skills to ace Returns Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Returns Controller role. Highlight your experience in logistics and returns management, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a perfect fit for our team at BOXT.
Show Off Your Analytical Skills: Since the role involves data analysis, be sure to include examples of how you've used analytical skills in past roles. This will show us you can tackle the challenges of reducing return volumes effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at Boxt
✨Know the Returns Process Inside Out
Make sure you understand the full lifecycle of returned goods. Familiarise yourself with how items are categorised and the importance of compliance with internal policies. This will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles to identify issues and improve processes. Bring examples of how you've reduced return volumes or costs, as this aligns perfectly with the job's focus on efficiency.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with customers, engineers, and logistics teams, practice articulating your thoughts clearly. Think of examples where you've successfully resolved communication issues or built strong relationships in a team setting.
✨Highlight Your Leadership Experience
If you've managed or supported a team before, be ready to share your approach to leadership. Discuss how you foster a positive team culture and ensure adherence to procedures, as this is crucial for the Returns Controller position.
