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- Tasks: Manage the returns process and ensure efficient collection and processing of returned goods.
- Company: Join BOXT, a trailblazing installation company partnered with top brands.
- Benefits: 30 days annual leave, free snacks, modern offices, and private medical cover.
- Why this job: Be part of a dynamic team that empowers customers and drives innovation.
- Qualifications: 3+ years in logistics or returns management, strong communication skills.
- Other info: Enjoy a positive culture with ongoing training and career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About BOXT
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers\’ homes and lives.
BOXT Offers
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers
- Employee progression – We\’re passionate about our products and enjoy helping others. We also encourage extra training to support career progression
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved
- Global investors – We\’re proud to be backed by Brookfield and part of the HomeServe Group
Job Purpose
To manage the returns process, contacting customers and engineers to arrange timely collection, inspection and processing of returned goods and updating systems in-line with return timescales. Responsible for minimising costs, improving efficiency, and reducing return volumes through data analysis, team leadership, and cross-functional coordination, while maintaining compliance with company policies and supplier agreements.
What You’ll Do
Returns Process & Policy
- Oversee the full lifecycle of returned goods, from initial request to final resolution
- Ensure items are categorised correctly (e.g. restockable, repairable, faulty, scrap) and handled appropriately
- Maintain visibility of all returns in progress and ensure deadlines are met
- Ensure compliance with internal returns policies, customer agreements, and manufacturer warranty terms
- Keep the returns policy up to date and ensure team understanding
Customer, Engineer & Logistics Coordination
- Contact customers and field engineers to arrange timely collections
- Liaise with fleet, logistics teams, and drivers to coordinate efficient collection schedules
- Resolve collection issues and ensure smooth communication across teams
- Build strong relationships with internal and external stakeholders
Inventory, Systems & Cost Control
- Update warehouse management systems to reflect return movements and stock status
- Authorise stock adjustments with full traceability and maintain audit-ready documentation
- Monitor system accuracy between returns, stock, and finance records
- Track and reduce the cost of returns processing, including resources, transport, rework, and disposal
- Identify and implement actions to reduce return-related costs
Returns Analysis & Continuous Improvement
- Analyse return data to identify root causes and recurring issues (e.g. product faults, transport damage, customer error)
- Provide insights and recommendations to reduce return volumes
- Suggest improvements to packaging, handling, or product information
- Work with Tech, Procurement, and Operations teams to reduce preventable returns.
Health, Safety & Compliance
- Ensure legal and safe disposal of waste, damaged, or hazardous items (e.g. lithium batteries, PV modules)
- Promote a safe working environment and ensure compliance with relevant regulations
- Ensure inspection checklists, photos, customer correspondence, and supplier claims are filed and accessible using BOXT Admin
Team Leadership & People Management
- Lead and support a team of Returns Administrators
- Provide training, coaching, and regular check-ins to ensure consistent standards
- Foster a positive team culture focused on accountability, development, and wellbeing
- Ensure adherence to standard operating procedures and company policies
Essential
Who You Are:
- 3+ years’ experience in logistics, supply chain, inventory control, or returns management
- Strong understanding of returns handling, stock control, and supplier warranty processes
- Experience managing and supporting junior staff
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills with attention to detail
- Proficiency in inventory or warehouse management systems
- Commercial awareness and ability to monitor and reduce operational costs
- Ability to work under pressure and make decisions in a fast-paced environment
Desirable
- Experience in the renewables, HVAC, or electrical sector
- Knowledge of products such as solar panels, heat pumps, EV chargers, and battery storage
- Previous experience in a returns or inventory control role
- Understanding of product compliance and waste handling regulations (e.g. WEEE, hazardous goods)
- Familiarity with quality assurance and warranty management
Benefits
We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include…
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
#J-18808-Ljbffr
Returns Controller employer: Boxt
Contact Detail:
Boxt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current BOXT employees on LinkedIn. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching BOXT's values and recent projects. Show us how your skills align with our mission to empower customers' homes. Tailor your answers to reflect our culture and what we stand for.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in logistics and returns management clearly, so you can impress us with your expertise when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the BOXT team!
We think you need these skills to ace Returns Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Returns Controller role. Highlight your experience in logistics and returns management, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for BOXT. Keep it engaging and personal.
Show Off Your Analytical Skills: Since the role involves data analysis, be sure to showcase any relevant experience you have with analysing return data or improving processes. Numbers speak volumes, so include any metrics or achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our amazing team at BOXT!
How to prepare for a job interview at Boxt
✨Know Your Returns Process
Familiarise yourself with the entire lifecycle of returns, from initial requests to final resolutions. Be ready to discuss how you would ensure compliance with internal policies and manage customer expectations effectively.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with data analysis in previous roles. Highlight specific examples where you've identified root causes of return issues and implemented solutions to reduce return volumes.
✨Demonstrate Team Leadership
If you've led a team before, share your approach to coaching and supporting junior staff. Discuss how you foster a positive team culture and ensure adherence to standard operating procedures.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating how you would liaise with customers, engineers, and logistics teams to coordinate collections and resolve issues smoothly.
