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For Companies At a Glance
- Tasks: Help customers with enquiries and resolve issues via phone, email, or live chat.
- Company: Join BOXT, a dynamic installation company partnered with top brands like EDF Energy and Tesla.
- Benefits: Enjoy 30 days annual leave, free snacks, modern offices, and ongoing training.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: 12 months customer service experience and excellent communication skills required.
- Other info: Be part of a vibrant team with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.
What You’ll Do
- Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
- Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.
- Provide customers with accurate information about products and services ensuring a good customer outcome.
- Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
- Update BOXT admin platform regularly to ensure all information is being recorded correctly for each customer interaction.
- Handle and manage through to a satisfactory resolution any emails from the customer service inbox.
- Adhere to all relevant legislation, industry regulations and Company policies and procedures.
Who You Are
- 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
- Experience in delivering a right first-time good outcome for a customer.
- Experience of working in a fast paced, vibrant and at times, pressured environment.
- Familiar with owning a customer enquiry/complaint through to resolution.
- Understanding of a positive customer experience.
- Caring and compassionate nature.
- Confidence in working on your own initiative as well as within a team environment.
- Driven to deliver a good outcome for customers.
- GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
- Patient and committed to excellence.
- IT Literate.
- Active listening skills.
Benefits
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
- After probationary period
How To Apply
If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.
Customer services advisor in Leeds employer: Boxt
Contact Detail:
Boxt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer services advisor in Leeds
✨Tip Number 1
Get to know BOXT! Research the company, its values, and its partners like EDF Energy and Tesla. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be resolving customer enquiries via phone, email, or live chat, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experience where you turned a negative customer experience into a positive one. Be ready to share these stories during interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the BOXT family. Don’t forget to highlight your caring nature and commitment to customer satisfaction!
We think you need these skills to ace Customer services advisor in Leeds
Some tips for your application 🫡
Show Your Personality: When you're crafting your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share a bit about what makes you tick, especially in customer service.
Tailor Your CV: Make sure your CV is tailored to the Customer Services Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at BOXT!
Craft a Compelling Cover Letter: Your cover letter is your chance to get creative! Tell us why you’re passionate about customer service and how you can contribute to our team. Keep it concise but engaging – we want to be excited to meet you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the BOXT family!
How to prepare for a job interview at Boxt
✨Know the Company Inside Out
Before your interview, take some time to research BOXT and its partnerships. Understanding their values, mission, and the services they offer will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience where you've successfully resolved customer enquiries or complaints. Highlight your ability to deliver a positive outcome and how you’ve adapted your approach for different customer needs.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions. This not only shows your communication abilities but also reflects your understanding of the importance of listening in a customer service role.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think through potential situations you might face at BOXT and prepare your responses, focusing on your problem-solving skills and compassionate nature.