At a Glance
- Tasks: Assist customers with product support and coordinate engineer visits for quick resolutions.
- Company: Join BOXT, a dynamic installation company partnered with top brands like Tesla and EDF Energy.
- Benefits: Enjoy 30 days annual leave, free snacks, social events, and ongoing training.
- Other info: Work in a supportive team culture with great career progression opportunities.
- Why this job: Be the first point of contact, making a real difference in customer satisfaction.
- Qualifications: 1 year of customer service experience; technical knowledge is a plus but training provided.
The predicted salary is between 24000 - 36000 £ per year.
About Us
When you join BOXT, you become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.
BOXT offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award‑winning products – We work with leading manufacturers to install high‑quality products, with many being Which? and Quietmark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
As a Callout Advisor based in our Leeds office, you will be a first point of contact for customers who need assistance and support with their installed product. You’ll carry out any relevant basic technical troubleshooting and where necessary coordinate engineer/electrician visits. You’ll provide prompt and efficient support to customers via email, phone or through our online platforms ensuring customer satisfaction through effective communication and offering timely resolutions.
Key Responsibilities
- Receive and handle incoming requests from customers via phone, email, or online systems.
- Assess and prioritise requests based on urgency and safety.
- Schedule and dispatch qualified engineers or electricians to customer locations promptly.
- Maintain clear, professional and empathetic communication with customers throughout the callout process.
- Record and update customer details, call logs, and job statuses accurately in our CRM system.
- Provide basic troubleshooting guidance to customers.
- Liaise between customers, engineers, and management to ensure smooth and timely resolution of issues.
- Monitor ongoing callouts and follow up with customers to confirm satisfactory completion of work.
- Identify recurring issues or customer feedback and report to management for process improvements.
- Adhere to all health and safety regulations and company policies during call handling and coordination.
Qualifications & Skills
- A minimum of 1 year experience in customer service, preferably in a technical environment.
- Product knowledge of boilers, solar, heat pumps, electrical vehicle chargers is an advantage however, a level of technical training on all products will be provided.
- Excellent communication skills, both verbal and written.
- Strong organisational skills and ability to multitask under pressure.
- Ability to remain calm and professional in high‑pressure situations.
- Proficient in using call management software.
- Problem‑solving mindset with attention to detail.
- Flexibility to work outside normal business hours.
Benefits
We have a great culture at BOXT, working closely together as one team. Your benefits include…
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
- After probationary period
How To Apply
If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.
Callout Advisor in Leeds employer: Boxt
At BOXT, we pride ourselves on fostering a vibrant team culture where collaboration and innovation thrive. As a Callout Advisor in our Leeds office, you'll enjoy a supportive environment with ample opportunities for professional growth, alongside competitive benefits such as 30 days of annual leave, ongoing training, and a modern workspace. Join us to be part of a forward-thinking company that values its employees and champions customer satisfaction through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Callout Advisor in Leeds
✨Tip Number 1
Get to know BOXT and its culture! Research the company’s values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Callout Advisor, you'll need to be clear and empathetic. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current BOXT employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. A personal connection can make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the BOXT family. Don’t miss out on this opportunity!
We think you need these skills to ace Callout Advisor in Leeds
Some tips for your application 🫡
Show Your Personality:When you're crafting your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share a bit about what makes you tick and why you’re excited about joining BOXT.
Tailor Your CV:Make sure your CV is tailored to the Callout Advisor role. Highlight any relevant experience in customer service or technical support. We love seeing how your skills align with what we do, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos – first impressions count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our streamlined process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boxt
✨Know Your Stuff
Familiarise yourself with BOXT's products and services, especially those related to boilers, solar, and heat pumps. This will not only show your interest but also help you answer technical questions confidently.
✨Showcase Your Communication Skills
As a Callout Advisor, communication is key. Practice articulating your thoughts clearly and empathetically. Consider role-playing common customer scenarios to demonstrate your ability to handle calls professionally.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving mindset and attention to detail, as these are crucial for the role.
✨Emphasise Teamwork
BOXT values a great team culture, so be ready to discuss how you've collaborated with others in previous roles. Share experiences where you worked across departments to achieve a common goal.
