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- Tasks: As an Installation Scheduler, you'll manage engineer schedules and resolve planning issues.
- Company: Join BOXT, a tech-driven company revolutionising home installations with top brands like Google and EDF Energy.
- Benefits: Enjoy 30 days annual leave, private medical cover, and a vibrant team culture.
- Why this job: Be part of a fast-growing team aiming to make BOXT a household name while enhancing customer experiences.
- Qualifications: Excellent communication skills, computer literacy, and a proactive attitude are essential.
- Other info: This is an entry-level, full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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About BOXT
Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club – just to name a few!
Installation Planner
About BOXT
Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club – just to name a few!
Well you’re in luck. We’re BOXT – a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes. We were founded in 2017 to redefine the world of home installation, making it modern, stress-free, and fairer for homeowners all over the UK. And with over 20,000 five-star Trustpilot reviews and 150,000+ happy customers so far, we’d say we’re doing a pretty good job.
We’ve grown our product offering substantially since the beginning, and are proud to be able to offer air conditioning, electric vehicle chargers, Google Smart Home products and solar panel and battery storage systems. But we’re not stopping there. We have an ambitious vision to become an international household name, providing simple and easy access to new products & services within homes across the UK and beyond.
We’re a technology company with a custom-built platform enabling us to deliver 5-star installation experiences across a range of products and services. We’re making life at home better for everyone.
This is a fundamental role to support our ambition to continually grow the business.
What you’ll do
We are looking for a driven, dedicated and passionate Installation Planner to join our fast-growing team who would like to be part of the team making BOXT an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise.
You will also be required to;
- Remotely assist engineers with their diary management and workload
- Communicate clearly with engineers and customers offering solutions, recommendations and reassurance.
- Monitor and action any planning issues that may arise.
- Build relationships with different teams within the company.
- Be reactive, engaged and forward thinking.
Who you are.
- Have excellent customer service skills.
- Excellent communication skills both verbal and written
- Computer Literate (the role will require you to use a range of Microsoft/Google software)
- Ability to work well under pressure.
- Clear and effective communication skills
- Well organised and friendly
- Confident personality
Who excels in this role?
BOXT Installation Planners Are Typically
- Driven, hardworking and proactive individuals, who thrive in team environments.
- Eager to learn and innovated.
- Confident in their natural ability to establish strong relationships with customers and engineers.
BOXT benefits
We have a great culture at BOXT and across the business we work closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
As part of the BOXT team, you’ll receive the following benefits:
- 30 days annual leave (plus bank holidays)
- Private medical cover
- Company pension
- Death in service benefit
- Modern offices with free on-site parking
If you’d like to join the BOXT team, then please send a cover letter along with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.
We are pretty good at hiring our own staff therefore no agencies required.
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Installation Scheduler employer: Boxt
Contact Detail:
Boxt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Scheduler
✨Tip Number 1
Familiarise yourself with BOXT's innovative approach to home installations. Understanding their technology and customer service philosophy will help you align your communication style with their values during any interactions.
✨Tip Number 2
Network with current or former employees of BOXT on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your discussions.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. As an Installation Scheduler, you'll need to handle scheduling issues effectively, so think of examples from your past experiences where you've successfully resolved similar challenges.
✨Tip Number 4
Showcase your ability to build relationships. Since the role involves liaising with engineers and customers, be ready to discuss how you've fostered strong working relationships in previous roles, highlighting your communication skills.
We think you need these skills to ace Installation Scheduler
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Installation Scheduler role at BOXT. Highlight your relevant experience in scheduling, customer service, and communication skills. Show them why you’re a perfect fit for their innovative team.
Showcase Your Skills: In your CV, emphasise your computer literacy and familiarity with Microsoft/Google software. Mention any previous roles where you successfully managed schedules or worked under pressure, as these are key aspects of the job.
Demonstrate Your Passion: In both your cover letter and CV, express your enthusiasm for working with a disruptive brand like BOXT. Share any personal experiences or insights that align with their mission to revolutionise home installations.
Proofread Your Application: Before submitting, carefully proofread your cover letter and CV. Ensure there are no spelling or grammatical errors, as clear and effective communication is crucial for this role.
How to prepare for a job interview at Boxt
✨Show Your Customer Service Skills
As an Installation Scheduler, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will show your potential employer that you can effectively communicate and reassure customers.
✨Familiarise Yourself with BOXT's Products
Research BOXT's range of products and services before the interview. Understanding their offerings, such as air conditioning and electric vehicle chargers, will help you engage in meaningful conversations and show your enthusiasm for the role.
✨Highlight Your Organisational Skills
Being well-organised is crucial for this role. Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. You might even want to share specific tools or methods you use to stay organised.
✨Demonstrate Teamwork and Collaboration
Since the role involves working closely with engineers and other teams, be prepared to talk about your experience in collaborative environments. Share examples of how you've built relationships and worked effectively within a team to achieve common goals.