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- Tasks: Support customers and installation teams with heat pump design and technical queries.
- Company: Join BOXT, a tech-driven company revolutionising home installations with top brands like Google and ITV.
- Benefits: Enjoy a full-time role in a dynamic environment with opportunities for growth and skill development.
- Why this job: Be part of an innovative team making a real impact in the renewable energy sector.
- Qualifications: 5 years in heating, customer service skills, and relevant qualifications preferred.
- Other info: Office-based role in Leeds, perfect for those passionate about technology and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
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About BOXT
Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club – just to name a few!
Job Title: Heat Pump Technical Support
Location: Leeds (Office Based Role)
About BOXT
Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club – just to name a few!
Well you’re in luck. We’re BOXT – a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes. We were founded in 2017 to redefine the world of home installation, making it modern, stress-free, and fairer for homeowners all over the UK. And with over 20,000 five-star Trustpilot reviews and 150,000+ happy customers so far, we’d say we’re doing a pretty good job.
We’ve grown our product offering substantially since the beginning, and are proud to be able to offer air conditioning, electric vehicle chargers, Google Smart Home products and solar panel and battery storage systems. But we’re not stopping there. We have an ambitious vision to become an international household name, providing simple and easy access to new products & services within homes across the UK and beyond.
We’re a technology company with a custom-built platform enabling us to deliver 5-star installation experiences across a range of products and services. We’re making life at home better for everyone.
This is a fundamental role to support our ambition to continually grow the business.
What you’ll do
We are looking for a person who is driven, dedicated and passionate to join our fast-growing team and be part of the team making BOXT an international household name. As Renewables Technical Support, you will play a fundamental part in supporting our growth and ambition by support the Renewables Team with Heat Pump Design and Technical support for both Customers and Fit Out Installation Contractors.
You Will Be Required To
- This is an office based role where you will proactively call customers to carry out pre-survey checks on all new heat pump sales.
- Arrange Heat Pump Surveys, liaising with our sub-contractor installation engineers to ensure surveys are carried out in a timely manner, and to a good standard.
- Create bespoke system designs to send to customers for approval, adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
- Undertake the planning of installations as and when required, and liaising with Installation Engineers
- Carry out Technical Post installation desktop audits on subcontracted Heat Pump Installations
- Prepare and submit customer handover packs in line with MCS requirements.
- Provide post installation technical support to both installers and customers
Qualifications And Experience
- A minimum of 5 years’ experience in the heating sector.
- Experience of working in a customer service driven role
- ACS qualifications (CPA1, CCN1, CENWAT) – desirable
- NVQ Heat Pumps Level 3 – desirable
- Clear DBS check
- Full UK Driving license
Competencies
- Professional and effective communication – both written and verbal
- First class customer service skills
- Highly organised and able to prioritise effectively.
- IT literacy
Personal attributes
- Team player
- Able to work on their own initiative and independently.
- Open to developing skills and knowledge.
- Driven to deliver a right first-time customer experience
- Patient, approachable and supportive
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Utilities
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Heat Pump Technical Support employer: Boxt
Contact Detail:
Boxt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heat Pump Technical Support
✨Tip Number 1
Familiarise yourself with the latest heat pump technologies and regulations. Being knowledgeable about current trends and compliance standards will not only boost your confidence but also impress the hiring team at BOXT.
✨Tip Number 2
Network with professionals in the heating sector, especially those who have experience with heat pumps. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role involves direct communication with customers, showcasing your ability to handle inquiries and resolve issues effectively will be crucial.
✨Tip Number 4
Research BOXT's partnerships and projects. Understanding their collaborations with brands like Google and EDF Energy will help you articulate how your skills align with their mission and growth ambitions during the interview.
We think you need these skills to ace Heat Pump Technical Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Heat Pump Technical Support role. Familiarise yourself with the key tasks mentioned in the job description, such as customer support and technical audits.
Tailor Your CV: Customise your CV to highlight relevant experience in the heating sector and customer service. Emphasise any qualifications like ACS or NVQ Heat Pumps Level 3 that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for renewable energy and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Boxt
✨Know Your Heat Pumps
Make sure you have a solid understanding of heat pump technology and its applications. Be prepared to discuss different types of heat pumps, their benefits, and any relevant legislation or regulations that apply.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, highlight your experience in customer service. Share examples of how you've successfully resolved issues or provided support in previous roles.
✨Prepare for Technical Questions
Expect technical questions related to heat pump design and installation. Brush up on your knowledge of system designs and be ready to explain how you would approach specific scenarios or challenges.
✨Demonstrate Organisational Skills
This position requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when coordinating with installation engineers and customers.
