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- Tasks: Be the first point of contact for customers with boiler issues, managing emergency callouts and ensuring satisfaction.
- Company: Join BOXT, a rapidly growing installation company partnered with top brands like EDF Energy and Tesla.
- Benefits: Enjoy 30 days annual leave, free snacks, modern offices, and ongoing training opportunities.
- Other info: Flexible working hours and a chance to make a real impact in customers' lives.
- Why this job: Work in a supportive team culture that celebrates achievements and encourages personal growth.
- Qualifications: Experience in plumbing and customer service is essential; a basic understanding of boiler systems is a plus.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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About Us
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. You will be part of a team that works together to empower our customers\’ homes and lives.
About Us
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. You will be part of a team that works together to empower our customers\’ homes and lives.
BOXT offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We\’re passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
- Global investors – We\’re proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
As a Boiler Callout Advisor based in our Leeds office, you will be a first point of contact for customers experiencing boiler issues, providing prompt and efficient support. Your role involves managing emergency callouts, coordinating with engineers, and ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities
- Receive and handle incoming boiler callout requests via phone, email, or online systems.
- Assess and prioritise emergency boiler repair requests based on urgency and safety considerations.
- Schedule and dispatch qualified engineers or technicians to customer locations promptly.
- Maintain clear, professional, and empathetic communication with customers throughout the callout process.
- Record and update customer details, call logs, and job statuses accurately in the company system.
- Provide basic troubleshooting guidance to customers when appropriate.
- Liaise between customers, engineers, and management to ensure smooth and timely resolution of boiler issues.
- Monitor ongoing callouts and follow up with customers to confirm satisfactory completion of work.
- Identify recurring issues or customer feedback and report to management for process improvements.
- Adhere to all health and safety regulations and company policies during call handling and coordination.
Qualifications & Skills
- A minimum of two years plumbing and heating field experience & proven experience in customer service, preferably in a technical environment.
- Basic understanding of boiler systems and common faults is an advantage.
- Excellent communication skills, both verbal and written.
- Strong organisational skills and ability to multitask under pressure.
- Ability to remain calm and professional in high-pressure or emergency situations.
- Proficient in using call management software.
- Problem-solving mindset with attention to detail.
- Flexibility to work outside normal business hours or on-call shifts as needed.
Benefits
We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include…
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
- After probationary period
How To Apply
If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.
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Boiler Callout Advisor employer: Boxt
Contact Detail:
Boxt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boiler Callout Advisor
✨Tip Number 1
Familiarise yourself with common boiler issues and troubleshooting techniques. This knowledge will not only help you in the role but also impress the hiring team during your conversations.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Being able to convey information clearly and empathetically is crucial for a Boiler Callout Advisor.
✨Tip Number 3
Network with professionals in the plumbing and heating industry. Attend local events or join online forums to connect with others who can provide insights or even referrals to BOXT.
✨Tip Number 4
Research BOXT's company culture and values. Understanding their mission and how they empower customers will help you align your responses during interviews and show that you're a great fit for their team.
We think you need these skills to ace Boiler Callout Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Boiler Callout Advisor. Familiarise yourself with the key tasks such as handling emergency callouts and coordinating with engineers.
Tailor Your CV: Highlight your relevant experience in plumbing and heating, as well as any customer service roles you've held. Make sure to emphasise skills like communication, organisation, and problem-solving that are crucial for this position.
Craft a Creative Cover Letter: In your cover letter, express why you’re passionate about joining BOXT and how your background makes you a great fit. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boxt
✨Know Your Boilers
Brush up on your knowledge of boiler systems and common faults. Being able to discuss technical details will show your expertise and confidence in the role.
✨Demonstrate Empathy
As a Boiler Callout Advisor, you'll be dealing with customers in distress. Practice how to communicate empathetically and professionally, ensuring customers feel heard and supported.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide effective solutions under pressure.
✨Familiarise Yourself with BOXT's Culture
Research BOXT's values and team culture. Be ready to discuss how you can contribute to their innovative and collaborative environment, showing that you're a great fit for the team.