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- Tasks: Service and repair domestic gas appliances while providing top-notch customer service.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic work environment with regular team socials and excellent career progression.
- Why this job: Make a real difference in customers' lives while working with award-winning products.
- Qualifications: Must have ACS qualifications and at least 5 years of boiler service experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leeds / Wakefield
About Zuno: When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customer's homes and lives.
Zuno offers:
- A great team culture: You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform: Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression: We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions: Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products: We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors: We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary: To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customer's homes you will need to have experienced technical knowledge with great customer skills. We will require occasional boiler installations to be completed in this role. You will be comfortable carrying out both work in progress (WIP) and post installation audits on colleagues and subcontractors.
Key Responsibilities:
- Responsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.
- Advising and coaching of engineers on best technical practice and customer service issues as required.
- Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.
- Communicating clearly and professionally with customers, engineers, and colleagues.
- Adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
- Undertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).
- Proactively seek advice and guidance where needed.
- Carry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
- Complete full boiler installations occasionally when required.
- Where required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
- You may be requested to carry out desktop auditing from time to time by the Compliance Team.
- Represent Zuno at all times in a professional manner.
- Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.
Qualifications & Skills:
- ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE (Or equivalent) Maths and English
- A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.
- Relevant and up-to-date industry specific boiler knowledge
- Experience of working in a customer driven environment
- Health and Safety working experience
- Analytical and effective problem-solving skills
- Clear and effective communication skills with a good command of English
- Flexible and adaptable to work loads and tasks
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate
- Active listening skills
Benefits:
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
*After successful completion of the probationary period
Service & Repair Engineer in Wakefield employer: BOXT Limited
Contact Detail:
BOXT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Repair Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of your work or any certifications, make sure to have them ready to share during interviews. It’s a great way to demonstrate your expertise and stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to service and repair engineering. Think about how you can showcase your problem-solving skills and customer service experience in your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our awesome team at Zuno.
We think you need these skills to ace Service & Repair Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Repair Engineer role. Highlight your relevant experience, especially in gas appliances and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Zuno. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: Since this role requires technical knowledge, don’t shy away from showcasing your ACS qualifications and any specific boiler experience. We’re keen to see how you can bring your expertise to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at BOXT Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge about domestic gas appliances and central heating systems. Be ready to discuss your experience with boiler service and repair, as well as any fault-finding skills you possess. This will show that you're not just a people person but also technically savvy.
✨Show Off Your Customer Skills
Since this role involves working directly with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you’ve had to communicate complex information clearly or resolve issues effectively. This will demonstrate your ability to represent Zuno professionally.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service and repair work. For instance, how would you handle an unhappy customer or a tricky technical problem? Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Familiarise Yourself with Zuno
Do some research on Zuno’s culture, values, and the tech platform they use. Understanding their partnerships and the products they offer will help you align your answers with what they value. Plus, it shows genuine interest in the company, which is always a plus!