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- Tasks: Lead and coordinate installation planning for boilers and air conditioning, ensuring seamless customer experiences.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands like E.ON and Tesla.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Modern offices, social events, and a culture that celebrates teamwork and success.
- Why this job: Be part of a dynamic team that values collaboration and innovation in a fast-paced environment.
- Qualifications: Experience in planning teams, strong communication skills, and a passion for customer satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary:
A proactive and people-focused Installation Planning Manager with a strong track record of leading high-performance planning teams within fast-paced, customer-centric environments. Skilled in overseeing complex scheduling operations across boilers and air conditioning installations, ensuring a seamless customer experience from the moment a job is allocated to an engineer through to completion. Recognised for leading from the front, building robust processes, and fostering an engaged, motivated, and high-trust team culture. Experienced in coordinating multidisciplinary teams, aligning resources, and maintaining operational readiness across weekdays, weekends, and evenings. Adept at using data insights to support engineer recruitment and workforce planning, while managing engineer and subcontractor diaries to optimise workload distribution. Calm under pressure, solutions-driven, and committed to ensuring that every customer receives a positive outcome, even when challenges arise. A collaborative leader who works closely with wider operational teams to improve processes, strengthen communication, and drive collective success. Fully committed to maintaining compliance with legislation, manufacturer requirements, and internal policies, while ensuring planning systems, calendars, and workflows remain accurate and up to date.
Key Responsibilities:
- Oversee the effective coordination and scheduling of work across the Boilers and Air Conditioning planning teams, ensuring all installation jobs are managed efficiently and deliver a seamless customer experience.
- Take a proactive approach to identifying and resolving issues, developing processes, and improving operational workflows to enhance the day-to-day running of the planning team.
- Ensure the correct resources are available when required, including forecasting and arranging staffing coverage for weekends and evenings to meet business demand.
- Work closely with the Data and Engineer Engagement teams, using data-driven insights to support the recruitment and allocation of engineers. Build strong, trusting relationships with engineers, actively engaging with them and ensuring their diaries and workloads are well-managed.
- React swiftly and positively to installation issues, providing timely and effective solutions that ensure complete customer satisfaction. Support your planning team through challenges by offering guidance, listening to calls, completing manager callbacks, and delivering ongoing advice and coaching.
- Allocate and oversee daily tasks in a fair and consistent manner, acting as a central point of support within the department whenever needed.
- Uphold all relevant legislation, manufacturer regulations, and company policies and procedures, ensuring full compliance at all times.
- Collaborate effectively with other operational teams, encouraging joint working and improved communication.
- Ensure all calendar discounts remain accurate and up to date, and undertake any additional duties required by the Management Team or Board of Directors as part of your employment.
Experience and Qualifications:
- Proven experience leading planning or scheduling teams within a fast-paced, customer-focused environment.
- Strong IT literacy across mainstream systems and planning/scheduling software.
- Excellent time-management, organisational, and prioritisation skills.
- Clear and effective communication skills with strong command of English.
- Skilled in coaching, active listening, and mentoring team members.
- Experienced in resolving customer issues with positive outcomes.
- Strong background in direct people management and team engagement.
- Driven to deliver high-quality customer experiences and team performance.
- Ability to engage, motivate, and unite teams towards shared objectives.
- Calm, confident, and effective when working under pressure in time-sensitive environments.
- GCSEs (or equivalent) in Maths and English; graduate calibre with NVQ Level 3 in Business Administration, Customer Service, or similar.
Benefits:
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities after probationary period.
Installation Planning Manager in Leeds employer: BOXT Limited
Contact Detail:
BOXT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Planning Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Zuno and its culture. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Installation Planning Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installation Planning Manager role. Highlight your experience in leading planning teams and managing complex scheduling operations. We want to see how your skills align with our customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team culture. Don’t forget to mention any relevant achievements that showcase your proactive problem-solving skills.
Showcase Your Communication Skills: As a collaborative leader, effective communication is key. In your application, demonstrate your ability to engage and motivate teams. Share examples of how you've successfully resolved issues and maintained strong relationships with colleagues and customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BOXT Limited
✨Know Your Stuff
Before the interview, make sure you understand Zuno's mission and values. Familiarise yourself with their partnerships and the tech platform they use. This will show that you're genuinely interested in the company and can align your skills with their goals.
✨Showcase Your Leadership Skills
As an Installation Planning Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed planning or scheduling teams in the past, especially in fast-paced environments. Highlight your coaching and mentoring experiences to show you can engage and unite teams.
✨Be Data-Driven
Zuno values data insights for decision-making. Be ready to discuss how you've used data to improve processes or support workforce planning in previous roles. Bring specific examples of how data has helped you optimise workloads or resolve issues effectively.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you handle challenges and ensure customer satisfaction. Think of situations where you've reacted swiftly to installation issues and provided effective solutions. This will demonstrate your calmness under pressure and commitment to delivering high-quality customer experiences.