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- Tasks: Build strong relationships with subcontracted engineers and drive engagement initiatives.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic team culture with regular socials and excellent career progression.
- Why this job: Make a real impact in the renewable energy sector while supporting engineers.
- Qualifications: Experience with subcontractors and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
The Engineer Engagement Manager is responsible for building strong relationships with a nationwide network of subcontracted heating, AC, Electrical and renewable energy engineers. This role ensures high levels of engagement, performance, compliance, and retention across the subcontractor base. You will act as the key link between field engineers and internal operations, driving consistency in service delivery while supporting engineers in meeting business and regulatory standards.
Key Responsibilities:
- Develop and maintain strong working relationships with subcontracted Heating, AC, Electrical and renewable engineers.
- Act as the primary point of contact for subcontractors, addressing concerns, resolving issues, and ensuring satisfaction.
- Drive engagement initiatives to improve retention, loyalty, and performance of the subcontractor network.
- Support with the onboarding of engineers, including training on systems, processes, and compliance requirements.
- Monitor team performance against KPIs such as job onboarding numbers, call quality, engineer satisfaction, retention and compliance.
- Collaborate with operations, scheduling, and compliance teams to ensure efficient job allocation and service delivery.
- Conduct regular check-ins, site visits, and performance reviews with subcontractors.
- Identify skills gaps and coordinate technical or compliance training (e.g., F-Gas, Gas Safe, MCS standards).
- Promote adherence to health & safety standards and industry regulations.
- Gather feedback from engineers to improve processes, systems, and overall experience.
- Support rollout of new technologies, systems, or service offerings within Heating, AC, Electric and renewable sectors (e.g., heat pumps, solar PV).
- Assist in resolving escalated customer or job-related issues involving subcontractors.
Required Qualifications:
- Experience working with subcontractors or field-based engineers in Heating, electrical or renewables.
- Strong understanding of systems (heating, ventilation, air conditioning) and/or renewable technologies (e.g., air source heat pumps, solar PV).
- Proven experience in engagement, operations, or contractor management.
- Excellent communication and relationship-building skills.
- Ability to analyze performance data and drive improvements.
- Strong organizational and problem-solving abilities.
- Full UK driving licence (role may involve travel to engineer sites).
Preferred Qualifications:
- Knowledge of UK compliance and certification schemes (e.g., Gas Safe, F-Gas, MCS).
- Experience in utilities, energy services, or facilities management sectors.
- Background in technical engineering or field service management.
- Familiarity with workforce management or job scheduling systems.
Key Skills:
- Stakeholder and subcontractor management.
- Performance management and coaching.
- Conflict resolution and issue handling.
- Data-driven decision making.
- Operational coordination.
- Communication and influencing skills.
- Create and present presentation decks to stakeholders.
Success Metrics:
- Subcontractor, re-engagement retention and satisfaction rates.
- Engineer performance against SLAs and KPIs.
- Quality and compliance audit results.
- Customer satisfaction (CSAT/NPS).
- Reduction in job rework, complaints, or escalations.
- Adoption of new technologies and processes.
- Onboarding targets.
- Volume of work completed by each subcontractor.
Benefits:
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
Engineer Engagement Manager in Leeds employer: BOXT Limited
Contact Detail:
BOXT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Engagement Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Engineer Engagement Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with subcontractors and your understanding of heating and renewable technologies. Make sure they know you're the perfect fit for their team.
✨Tip Number 3
Prepare for interviews by researching Zuno and its partnerships. Understand their culture and values, and think about how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Engineer Engagement Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engineer Engagement Manager role. Highlight your experience with subcontractors and any relevant technical knowledge, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role is all about building relationships, let your communication skills shine through in your application. Use clear, concise language and provide examples of how you've successfully engaged with teams or clients in the past.
Highlight Relevant Experience: Don’t forget to mention any experience you have in the heating, electrical, or renewable sectors. We want to see how your background aligns with our needs, so be specific about your achievements and responsibilities in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at BOXT Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of heating, electrical, and renewable technologies. Familiarise yourself with the latest trends and compliance standards like Gas Safe and F-Gas. This will show that you're not just interested in the role but also passionate about the industry.
✨Build Rapport
Since this role is all about relationship management, practice how to build rapport quickly. Think of examples from your past experiences where you've successfully engaged with subcontractors or field engineers. Be ready to share these stories during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your organisational and problem-solving abilities, especially in situations involving performance management or compliance issues. This will demonstrate your capability to handle the responsibilities of the Engineer Engagement Manager.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.