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- Tasks: Assist customers with product issues and coordinate engineer visits for quick resolutions.
- Company: Join Zuno, a dynamic installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training.
- Other info: Work in a supportive team culture with exciting social events.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary:
As a Callout Advisor based in our Leeds office, you will be a first point of contact for customers who need assistance and support with their installed product. You’ll carry out any relevant basic technical troubleshooting and where necessary coordinate engineer/electrician visits. You’ll provide prompt and efficient support to customers via email, phone or through our online platforms ensuring customer satisfaction through effective communication and offering timely resolutions.
Key Responsibilities:
- Receive and handle incoming requests from customers via phone, email, or online systems.
- Assess and prioritise requests based on urgency and safety.
- Schedule and dispatch qualified engineers or electricians to customer locations promptly.
- Maintain clear, professional and empathetic communication with customers throughout the callout process.
- Record and update customer details, call logs, and job statuses accurately in our CRM system.
- Provide basic troubleshooting guidance to customers.
- Liaise between customers, engineers, and management to ensure smooth and timely resolution of issues.
- Monitor ongoing callouts and follow up with customers to confirm satisfactory completion of work.
- Identify recurring issues or customer feedback and report to management for process improvements.
- Adhere to all health and safety regulations and company policies during call handling and coordination.
Qualifications & Skills:
- A minimum of 1 year experience in customer service, preferably in a technical environment.
- Product knowledge of boilers, air conditioning, solar, heat pumps, electrical vehicle chargers is an advantage however, a level of technical training on all products will be provided.
- Excellent communication skills, both verbal and written.
- Strong organisational skills and ability to multitask under pressure.
- Ability to remain calm and professional in high-pressure situations.
- Proficient in using call management software.
- Problem-solving mindset with attention to detail.
- Flexibility to work outside normal business hours.
Benefits:
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
Call Out Advisor - Boilers and A/C in Leeds employer: BOXT Limited
Contact Detail:
BOXT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Out Advisor - Boilers and A/C in Leeds
✨Tip Number 1
Get to know the company inside out! Research Zuno, their partnerships, and their products. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! As a Call Out Advisor, you'll need to be clear and empathetic. Try role-playing with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Zuno team.
We think you need these skills to ace Call Out Advisor - Boilers and A/C in Leeds
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Call Out Advisor role. Highlight any relevant experience in customer service and technical troubleshooting. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your experience without getting lost in the details.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BOXT Limited
✨Know Your Stuff
Familiarise yourself with the products and services Zuno offers, especially boilers and A/C systems. Brush up on basic troubleshooting techniques so you can confidently discuss how you would assist customers in resolving their issues.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and empathetic communication. Prepare examples from your past experience where you effectively resolved customer queries or complaints, highlighting your ability to stay calm under pressure.
✨Demonstrate Organisational Skills
Think about how you manage multiple tasks and prioritise requests. Be ready to share specific instances where you successfully juggled various responsibilities, especially in a fast-paced environment, to show that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about Zuno's team culture, training opportunities, and how they measure customer satisfaction. This shows your genuine interest in the company and helps you assess if it's the right fit for you.